Supervise and monitor the daily performance of the centralized billing team
Responsible for processing Delivery Orders (DO), invoices, and related billing documentation for multiple branches.
Monitor billing transactions across branches and perform regular checks to identify discrepancies, errors, duplicate billing, missing documents, or unusual transactions.
Review and reconcile billing records against collection figures, sales records, and other relevant financial reports to ensure accuracy and completeness.
Establish and maintain effective billing monitoring and control processes to improve accuracy, efficiency, and reporting visibility.
Track outstanding billing issues and coordinate with relevant branches, finance, sales, and operations teams to ensure timely resolution.
Supervise, guide, and evaluate billing staff, including monitoring productivity, work quality, accuracy, and adherence to established procedures.
Assist in handling customer enquiries, particularly relating to repeat orders, billing matters, Delivery Orders, invoices, and related documentation, and coordinate internally to resolve issues promptly.
Investigate billing discrepancies and customer complaints, identify root causes, and recommend appropriate corrective actions.
Maintain proper documentation and records to support internal controls, audits, management reporting, and future reference.
Requirements :
Diploma or Degree in Accounting, Finance, Business Administration, Information System or related field.
Good working knowledge of WMS & SQL system.
Strong proficiency in Microsoft Excel.
Good understanding of billing processes, invoicing controls, reconciliation, collection monitoring, and basic accounting principles.
Strong analytical and problem-solving skills.
Strong attention to detail and commitment to billing accuracy, data integrity, and timely reporting.
Good communication and interpersonal skills, with the ability to coordinate effectively with branches, Finance, Sales, Operations, and customers.
Able to work independently, manage multiple priorities, and meet reporting and billing deadlines.
Proactive, organised, responsible, and committed to continuous improvement of billing processes and controls.
Fresh graduate with highly detail-oriented are encouraged to apply.