全职 Floor Manager 工作, 薪水 up to MYR 2,600, Delima Emas Selangor 公司招聘中 - Ricebowl

FLOOR MANAGER – JOB DESCRIPTION Main Responsibilities

• Ensure the smooth and efficient operation of the restaurant during business hours.
• Supervise and manage the performance of service staff and restaurant crew.
• Prepare staff duty rosters and ensure adequate manpower is available to meet operational requirements.
• Monitor the cleanliness, organization, and overall appearance of the restaurant in accordance with company standards.
• Ensure customers receive friendly, professional, and high-quality service at all times.
• Handle customer complaints and resolve issues promptly and effectively.
• Monitor the quality of food and beverages before they are served to customers.
• Ensure compliance with operational SOPs, food safety regulations, hygiene standards, and company policies.
• Assist in the training, supervision, and development of new employees.
• Monitor daily operational stock levels and report shortages or requirements to management.
• Prepare daily reports on sales performance, operational activities, and any issues encountered.
• Coordinate closely with the kitchen team and management to ensure seamless restaurant operations.

Additional Responsibilities

• Conduct daily staff briefings before the commencement of operations.
• Ensure all employees adhere to company policies regarding discipline, work ethics, grooming standards, and uniform requirements.
• Manage customer flow and table reservations to optimize customer experience and seating efficiency.
• Ensure the Point of Sale (POS) system operates properly and that all transactions are accurately recorded.
• Oversee restaurant opening and closing procedures in accordance with established checklists and SOPs.
• Conduct routine inspections of restaurant equipment, facilities, and company assets, and report any defects or maintenance requirements.
• Ensure proper handling of cash collections, sales proceeds, and transaction records in a secure and accurate manner.
• Assist in implementing promotional campaigns, marketing activities, and special events organized by the company.
• Ensure compliance with all relevant licenses, permits, and operational documentation requirements.
• Act as the primary liaison between management, kitchen personnel, and service staff to ensure effective communication and coordination.
• Take immediate action in response to safety concerns, emergencies, or operational risks that may affect restaurant operations.
• Monitor and drive the achievement of sales targets, operational productivity, and customer satisfaction goals established by the company.
• Conduct staff performance evaluations and recommend improvements, corrective actions, or disciplinary measures when necessary.
• Ensure efficient utilization of operational supplies, utilities, and company resources to control operating costs.
• Perform any other duties and responsibilities assigned by management from time to time in accordance with business and operational needs.

Authority and Accountability

• Responsible for the day-to-day management of restaurant floor operations.
• Authorized to assign tasks and supervise service staff during operational hours.
• Responsible for ensuring compliance with company policies, SOPs, and service standards.
• Accountable for maintaining customer satisfaction, operational efficiency, and overall restaurant performance.

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided

Work Location: In person