Job Responsibilities:
- Provide first level support for application-related issues.
- Respond to technical issues and queries promptly and efficiently, being a liaison officer between vendor and end-user.
- Collaborate with IT support team to ensure issues are resolved promptly.
- Lead and participate in application-related projects including upgrades, enhancements, and new implementations.
- Develop project plans, timelines and budgets.
- Ensure that all support activities are logged and tracked appropriately.
- Ensure application are running smoothly and efficiency across the organization.
- Develop and deliver training program for end-users on new applications and updates.
Requirements:
- Bachelor’s Degree (Hons.) in Computer Science, Information Technology, or a related field.
- Minimum 3–5 years of relevant IT experience, preferably in a corporate environment.
- Relevant certifications in IT support or healthcare IT are an added advantage.
- Proven experience in IT support, including hardware, software, and networking.
- Demonstrated experience in leading IT teams for both support and software development functions.
- Strong skills in basic IT troubleshooting and problem-solving.
- Excellent written and verbal communication abilities.
- Flexible and adaptable, with a willingness to work non-standard hours, including after-hours support when necessary.
- Collaborative team player with the ability to work independently.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person