Job Description:
- Oversees daily restaurant operations to ensure excellent customer service, efficient staff performance, and compliance with company standard
- Supervising staff, handling customer concerns, maintaining a clean, safe, and welcoming dining environment
- Supervise and coordinate front-of-house and/or back-of-house staff during shifts
- Ensure high standards of customer service and promptly resolve customer complaints
- Assign duties, monitor performance, and provide guidance and support to team members
- Assist with staff training, onboarding, and ongoing development
- Ensure compliance with health, safety, and hygiene regulations
- Monitor food quality, presentation, and service speed
- Handle opening and closing duties, including cash handling and reports
- Support inventory control and assist with ordering supplies
- Communicate effectively with management regarding operations and staff issues
Qualifications & Required Skills
- Minimum Diploma or SPM (or equivalent) in Hospitality, Restaurant Management, or a related field.
- Relevant working experience in the restaurant industry, particularly in a supervisory or management role.
- Good understanding of food safety standards and customer service best practices.
- Strong communication and leadership skills to guide and manage team members effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with POS systems.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Meal provided
- Opportunities for promotion
Work Location: In person