全职 HEAD OF OPERATIONS 工作, 薪水 up to MYR 6,000, FERN DESIGN STUDIO Selangor 公司招聘中 - Ricebowl

Head of Operations

FERN | Kuala Lumpur

Salary: RM6,000–9,000 per month, commensurate with experience.

About FERN

Established in 2015, FERN is a Malaysian contemporary batik and lifestyle brand that brings traditional craftsmanship into modern fashion and design. With a focus on creativity, quality and thoughtful experimentation, we are building a business that celebrates Malaysian heritage while looking towards the future.

The Role

We are seeking a commercially minded, highly organised and hands-on Head of Operations to lead the day-to-day management of FERN.

Working closely with the Founder, you will oversee retail, production, finance administration, inventory, people and business operations, ensuring the company operates efficiently, profitably and sustainably.

This is a leadership role for someone who enjoys building systems, solving problems and taking ownership in a growing, founder-led creative business.

Interested in arts and handicrafts will be an advantage.

Key Responsibilities

1. Business Operations & Strategy

• Oversee daily operations across the company.
• Translate business objectives into clear operational plans and measurable targets.
• Establish efficient workflows, standard operating procedures and accountability.
• Identify operational bottlenecks and implement practical solutions.
• Provide regular performance updates and recommendations to the Founder.

2. Financial & Commercial Management

• Manage operating budgets, cost controls and financial performance.
• Monitor sales, expenses, gross margins and profitability.
• Work with the accountant on cash flow forecasts, financial reporting and payment schedules.
• Identify opportunities to reduce costs and improve operational efficiency.
• Support pricing, costing and commercial decision-making.

3. Production & Supply Chain

• Oversee production planning, timelines and delivery schedules.
• Coordinate internal production teams, suppliers and external subcontractors.
• Ensure quality control standards across fabrics, garments and finished products.
• Manage production costing, material usage and supplier performance.
• Ensure custom orders, corporate projects and collection launches are delivered on time.

4. Retail & Inventory Management

• Oversee retail store performance and operational standards.
• Monitor sales targets, stock movement, replenishment and inventory accuracy.
• Improve customer service, order fulfilment and after-sales processes.
• Coordinate inventory and product availability across sales channels.

5. People & Team Leadership

• Lead, support and develop the operations, retail and production teams.
• Establish clear roles, KPIs and performance expectations.
• Conduct regular team reviews and address performance issues.
• Support recruitment, onboarding and workforce planning.
• Foster a positive, accountable and collaborative work culture.

6. Business Development Support

• Coordinate operational requirements for new collections, collaborations and corporate projects.
• Assess capacity, resources and feasibility for new business opportunities.
• Support operational readiness for future expansion.

Requirements

• Ideally 3-8 years of relevant experience, including at least 2–3 years in a supervisory or management role.
• Experience in fashion, apparel, retail, lifestyle, manufacturing or an SME environment.
• Demonstrated ability to manage budgets, teams, inventory and operational workflows.
• Strong commercial awareness and financial literacy.
• Comfortable working with spreadsheets, reporting tools and operational systems.
• Excellent communication, leadership and problem-solving skills.
• Independent, proactive and comfortable working in a fast-paced, hands-on environment.

Experience managing both retail and production operations is a strong advantage.

Who Will Thrive at FERN

You are structured but adaptable, commercially aware but appreciative of creativity. You enjoy improving processes, developing people and turning ideas into practical results.

You take ownership, communicate clearly and know when to make decisions independently and when to collaborate.

To apply: Submit your CV, expected salary and a short introduction outlining your experience managing business operations, people and financial performance.

Pay: From RM6,000.00 per month

Work Location: In person