全职 Admin - Customer Experience Executive 工作, 薪水, Kiddocare Malaysia Selangor 公司招聘中 - Ricebowl

Company Description Kiddocare Malaysia is a personalized family care platform that connects families with trained local caregivers (pengasuh tempatan terlatih). The company has safely cared for over 95,000 children, reflecting its commitment to safety, trust, and high-quality childcare services. Operating under KIDDOCARE SDN BHD *************90 (1289216-T), Kiddocare focuses on reliable support for parents and guardians. Team members contribute directly to strengthening family care solutions and enhancing the overall customer experience across Malaysia.
Role Description The Customer Service Support Specialist is a full-time, on-site role based in Kota Damansara. This role involves responding to customer inquiries via phone, email, and messaging platforms, providing clear information about Kiddocare services, and assisting with bookings, account issues, and general troubleshooting. The specialist will handle customer feedback and concerns, document interactions in the system, and follow up to ensure timely resolution and customer satisfaction. Day-to-day tasks include coordinating with internal teams to resolve service issues, maintaining accurate records of customer interactions, and adhering to established service standards and procedures. The role also requires proactive communication, professional phone etiquette, and a commitment to delivering a positive experience for families and caregivers.
Qualifications

• Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries, complaints, and feedback professionally.
• Excellent Interpersonal Skills, including empathy, active listening, and the ability to communicate clearly with diverse customers.
• Basic Technical Support abilities to assist customers with platform navigation, account access, and simple troubleshooting.
• Professional Phone Etiquette, including polite language, clear communication, and efficient call handling.
• Good spoken and written communication skills in English; proficiency in Bahasa Malaysia or additional languages is an advantage.
• Ability to work on-site in Kota Damansara, manage multiple tasks, and stay organized in a fast-paced environment.
• Previous experience in customer service, call center, or hospitality-related roles is preferred.
• Diploma or equivalent qualification; higher education in communications, business, or related fields is an added benefit.