全职 Shift Supervisor, Restaurant 工作, 薪水 up to MYR 2,600, Gepuklah Selangor 公司招聘中 - Ricebowl

[Requirements]

- Malaysian citizens only (Malaysian IC holders).

- Minimum SPM, Diploma or equivalent qualification.

- At least 1 year of experience in F&B, retail, hospitality or a similar service environment.

- Previous experience as a Senior Service Crew, Shift Leader or Team Leader is an advantage.

- Strong communication, teamwork and customer service skills.

- Responsible, proactive and willing to be hands-on during daily operations.

- Able to guide junior employees and lead by example.

- Able to solve problems, make timely decisions and remain calm in a fast-paced environment.

- Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

- Able to work independently while contributing positively to the team.

- Willing to work shifts, weekends and public holidays when required.

- Able to commute reliably to Gepuklah SS22.

[Working Hours]

- 5 working days per week (45 working hours).

- 2 days off per week, subject to Management's roster.

- 1-hour unpaid break per working day.

- Rotational shifts, including weekends and public holidays.

[Benefits]

- Staff meals provided.

- EPF, SOCSO and EIS contributions.

- On-the-job training provided.

- Opportunities for promotion and career progression.

[Outlet Location]

Gepuklah by mingchuun, SS22, Petaling Jaya.

Job Type: Full-Time.

Work Location: In person.

1. Daily Restaurant Operations

- Support daily front-of-house operations, including opening and closing procedures.

- Ensure smooth and efficient service while maintaining Gepuklah's operational standards.

- Assist with order taking, food serving, cashier duties and maintaining the dining area.

- Coordinate with the kitchen team to ensure orders are prepared and served accurately.

- Report operational issues to the Restaurant Supervisor or Management.

2. Lead & Support the Team

- Guide, supervise and support junior full-time and part-time service crew members.

- Lead by example in maintaining service standards, punctuality and workplace discipline.

- Train new and existing employees on SOPs, product knowledge, POS systems and daily operations.

- Assist with assigning daily tasks and ensuring responsibilities are completed.

- Support the Restaurant Supervisor in maintaining a positive, supportive and accountable team culture.

3. Deliver Great Customer Experience

- Ensure customers receive friendly, efficient and professional service.

- Handle customer enquiries, feedback and complaints calmly and professionally.

- Resolve service issues promptly and escalate matters when necessary.

- Maintain a welcoming and pleasant dining environment.

4. Manage Sales & Service Operations

- Monitor POS transactions and handle customer payments accurately.

- Assist with daily cash reconciliation and closing procedures when assigned.

- Ensure proper cash-handling and payment procedures are followed.

- Support the team in maintaining efficient service during peak hours.

5. Maintain Cleanliness, Hygiene & Standards

- Maintain high standards of cleanliness, hygiene and restaurant presentation.

- Ensure dining areas, service counters and customer facilities are clean and organised.

- Monitor front-of-house supplies, packaging materials and beverages.

- Ensure compliance with company SOPs, food safety and hygiene requirements.

6. Improve & Support the Business

- Identify operational issues and opportunities to improve service and team efficiency.

- Support the implementation of new SOPs, training and operational initiatives.

- Take initiative to resolve daily operational issues within assigned responsibilities.

- Perform other duties and assignments as required by Management.

• Attendance Bonus
• EPF Socso
• Meal Provided