全职 IT Operations - WMS Support Executive 工作, 薪水 up to MYR 5,500, Segi Cash & Carry Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Job Purpose

To ensure the smooth, reliable, and efficient operation of IT infrastructure, business systems, and Warehouse Management System (WMS) within the Distribution Centre. The position provides day-to-day technical and system support, monitors system performance, resolves operational issues, and coordinates with internal IT teams and external vendors to minimize downtime and maintain business continuity.

The role also supports WMS implementation, system enhancement, process standardization, user training, and continuous improvement initiatives to improve DC productivity, inventory accuracy, and operational efficiency.

Key Responsibilities

A. IT Operations & Technical Support

• Provide first-level technical support for desktops, laptops, printers, RF scanners, handheld terminals, network connectivity, and other IT equipment used in DC operations.
• Troubleshoot hardware, software, connectivity, and system access issues to minimize operational disruption.
• Monitor the availability and performance of IT equipment and systems supporting inbound, put-away, replenishment, picking, sorting, packing, and outbound operations.
• Manage IT incidents and service requests, ensuring timely resolution and proper documentation.
• Coordinate with the central IT team and external service providers for technical issues requiring escalation.
• Maintain an updated inventory of IT assets, equipment assignments, warranties, and maintenance records.
• Ensure IT equipment is properly configured, maintained, and available to support daily warehouse operations.

B. Warehouse Management System (WMS) Support

• Provide daily operational support for WMS transactions and processes, including receiving, put-away, replenishment, picking, sorting, stock transfers, inventory adjustments, and dispatch.
• Troubleshoot WMS errors, transaction failures, interface issues, and user access problems.
• Monitor WMS performance and identify recurring issues affecting warehouse productivity and service levels.
• Work closely with DC Operations, Inventory, and IT teams to investigate system discrepancies and operational exceptions.
• Coordinate with the WMS vendor to resolve application defects, system incidents, and technical issues.
• Support WMS master data maintenance, including SKU, location, user access, and other operational parameters, subject to authorization.
• Ensure system issues, workarounds, and resolutions are properly recorded for future reference and analysis.
• Support WMS system upgrades, patches, configuration changes, and enhancements through appropriate testing and approval procedures.

C. WMS Implementation & System Enhancement

• Support WMS implementation, rollout, and stabilization activities at existing and new distribution centres.
• Participate in system testing, User Acceptance Testing (UAT), integration testing, and operational readiness assessments.
• Assist in preparing test scenarios, test scripts, issue logs, and implementation documentation.
• Coordinate with operations teams to validate system functionality against actual warehouse processes.
• Support go-live activities, including system readiness checks, user access verification, RF device readiness, and issue monitoring.
• Monitor post-go-live performance and coordinate the resolution of system defects and operational issues.
• Assist in identifying opportunities to improve WMS functionality, system utilization, and warehouse process efficiency.

D. User Support & Training

• Provide guidance and technical assistance to DC users on WMS transactions, system procedures, and IT equipment usage.
• Conduct basic user training and refresher sessions for new and existing employees.
• Prepare and maintain user guides, Standard Operating Procedures (SOPs), troubleshooting guides, and training materials.
• Ensure users comply with approved system procedures and access controls.
• Work with DC Operations to identify knowledge gaps and improve system competency among warehouse employees.

E. System Availability, Data Integrity & Business Continuity

• Monitor critical IT and WMS systems and promptly escalate outages or significant performance degradation.
• Support system backup verification, recovery testing, and disaster recovery activities in coordination with the IT team and system vendor.
• Assist in documenting and testing Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO).
• Support transaction reconciliation and data validation following system outages or recovery activities.
• Ensure system changes, data corrections, and recovery activities follow approved procedures.
• Comply with company IT security policies, data protection requirements, password management standards, and access control procedures.

F. Vendor & Stakeholder Coordination

• Liaise with vendors, hardware suppliers, network service providers, and other technical service partners.
• Follow up on outstanding incidents, service requests, preventive maintenance, and system enhancements.
• Monitor vendor response and resolution times against agreed Service Level Agreements (SLAs).
• Coordinate scheduled maintenance and system changes to minimize disruption to DC operations.
• Communicate system incidents, operational impact, recovery progress, and resolution status to relevant stakeholders.

G. Reporting, Documentation & Continuous Improvement

• Prepare regular reports on IT incidents, WMS issues, downtime, resolution time, recurring errors, and system availability.
• Maintain an incident register, problem log, system change records, and technical documentation.
• Analyse recurring incidents and recommend corrective and preventive actions.
• Support DC process improvement initiatives using Lean, 5S, Kaizen, and process standardization principles.
• Identify opportunities to reduce manual work, improve system utilization, and enhance operational productivity.
• Perform other related duties assigned by the superior.

Qualifications & Experience

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Preferably 2–5 years of experience in IT operations, application support, warehouse systems, or a similar technical support role.
• Experience supporting WMS in a warehouse, logistics, retail, or distribution environment is an advantage.
• Experience in WMS implementation, UAT, system troubleshooting, and go-live support is preferred.
• Familiarity with RF scanners, barcode printers, handheld terminals, desktop support, and basic network troubleshooting.
• Experience coordinating with external IT or software vendors is an advantage.

Technical Competencies

• Warehouse Management System (WMS) support and troubleshooting.
• Basic IT infrastructure, hardware, software, and network troubleshooting.
• Understanding of warehouse processes, including inbound, inventory, picking, and outbound.
• Incident management, problem tracking, and root cause analysis.
• User Acceptance Testing (UAT), system validation, and implementation support.
• Microsoft Office applications, particularly Excel.
• Basic database and SQL knowledge is an advantage.
• IT asset management, system documentation, and access control.
• Understanding of IT security, backup, disaster recovery, and business continuity principles.

Core Competencies

• Strong analytical and problem-solving skills.
• Good communication and stakeholder coordination.
• Customer-service orientation and responsiveness.
• Ability to work under pressure in a fast-paced DC environment.
• Strong attention to detail and commitment to data accuracy.
• Proactive approach to issue identification and resolution.
• Good time management, prioritization, and follow-through.
• Ability to work independently and collaboratively across departments.

Working Requirements

• Willingness to work at the Distribution Centre and support operational requirements outside standard office hours when necessary.
• Availability to provide support during WMS implementation, system upgrades, go-live, and critical incidents.
• Willingness to travel between distribution centres when required.
• Ability to work in an operational warehouse environment and follow applicable safety requirements.

Authority & Accountability

• Provide first-level IT and WMS support within assigned responsibilities and access permissions.
• Escalate critical system incidents and operational risks promptly.
• Recommend system improvements and preventive measures.
• Coordinate technical support activities with authorized internal teams and external vendors.
• Ensure that system changes, privileged access, and data corrections are performed only with the appropriate authorization.

Pay: RM2,500.00 - RM5,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person