全职 Headman 工作, 薪水 up to MYR 10,000, Akram Afifi Holdings Selangor 公司招聘中 - Ricebowl

************* is looking for an experienced, mature and results-driven Head of Teacher Development & Student Retention to lead the quality, performance and development of our teacher community while improving the overall student learning experience and retention.

This is a leadership role suitable for someone who is strong in people management, coaching, performance improvement, problem solving and operational execution.

Requirements:

• Bachelor’s Degree in Education, Human Resource Management, Business Management, Islamic Studies or a related field

• Preferably 3–5 years of experience in education management, teacher development, training, customer experience, operations or people management

• Proven experience leading, coaching or developing a team

• Strong understanding of performance management, accountability and staff development

• Able to analyse teacher and student performance data and turn findings into clear action plans

• Strong communication, conflict resolution and stakeholder management skills

• Able to handle pressure, make decisions and solve problems independently

• Highly organised with strong planning, follow-up and execution skills

• Proactive, responsible and able to take full ownership of outcomes

• Able to work closely with teachers, students, parents and internal management

• Comfortable using digital platforms, dashboards, Google Workspace and management systems

• Experience in online education, Islamic education or customer retention is an added advantage

• Good command of Bahasa Malaysia and English

• Able to work from our office at UOA Business Park, Glenmarie when required

The ideal candidate must be empathetic when managing people, while remaining firm, structured and focused on performance and results.

Main Responsibilities:

Teacher Quality and Development

• Lead the development, coaching and performance improvement of ************* teachers

• Build and maintain clear teacher standards, competencies, scorecards and performance expectations

• Plan and conduct teacher onboarding, training, coaching and development programmes

• Identify underperforming teachers and implement structured improvement plans

• Recognise high-performing teachers and build pathways for further development and leadership

• Ensure teachers understand and follow company policies, teaching standards and operational SOPs

Teacher Performance Management

• Monitor teacher performance through student feedback, attendance, report cards, class quality, communication and retention data

• Review teacher performance dashboards and identify risks, trends and improvement opportunities

• Conduct regular performance reviews, coaching sessions and corrective action when required

• Ensure teacher-related complaints and performance issues are investigated and resolved fairly

Student Experience and Retention

• Work closely with Student Care, Sales and Operations teams to reduce student churn and improve retention

• Identify reasons students stop, pause or request teacher replacement

• Develop action plans to improve student satisfaction, learning experience and continuity

• Ensure student complaints and teacher-related issues are resolved promptly and professionally

• Monitor early warning indicators involving teacher quality, communication, class consistency and student engagement

Leadership and Operations

• Lead and develop the Teacher Management and Development team

• Set clear team goals, KPIs, scorecards and weekly priorities

• Conduct regular team meetings, performance reviews and problem-solving sessions

• Improve SOPs, workflows and communication involving teachers and students

• Work closely with management to implement company priorities and improvement projects

• Prepare regular reports on teacher performance, student retention, complaints, risks and improvement actions

• Take ownership of outcomes and ensure agreed plans are implemented within the required timeline

Success in this role will be measured by improvements in teacher quality, teacher performance, student satisfaction, student retention and the effectiveness of the Teacher Management team.

• Career Opportunities
• Training Provided
• Performance Bonus
• Flexible Working Hours
• EPF
• SOCSO
• EIS
• Annual Leave