全职 Online Sales Admin | 电子商务行政专员 工作, 薪水 up to MYR 3,000, NEXIGOLD JEWELLERY SDN BHD Selangor 公司招聘中 - Ricebowl

Salary: RM2,500 – RM3,000

Working Hours: Monday – Friday, 8.00am – 6.00pm

Location: Surian Tower, Mutiara Damansara (Petaling Jaya)

Accessibility: Just a few minutes’ walk from the nearest MRT station

Job Overview

We are looking for a responsible and detail-oriented Online Sales Admin to support our daily online sales operations, including customer enquiries, order processing, platform management, and order fulfilment. The ideal candidate should have good communication skills, be computer literate, and able to multitask in a fast-paced environment.

Job Responsibilities

• Manage daily customer enquiries and orders across WhatsApp, Facebook, Instagram, TikTok, Shopee, website live chat, and other online platforms.
• Provide accurate information on products, pricing, promotions, stock availability, payments, and order status.
• Process online orders, including sales orders, invoices, payment verification, and shipping arrangements.
• Coordinate with the warehouse, branches, courier services, and relevant departments to ensure accurate stock allocation and timely order fulfilment.
• Monitor orders from confirmation to delivery, provide tracking updates, and handle after-sales enquiries or customer complaints professionally.
• Maintain and update product listings, pricing, promotions, inventory, customer records, and order documentation across online platforms.
• Prepare daily, weekly, and monthly online sales reports and provide administrative support for online sales activities, promotional campaigns, livestreams, exhibitions, and special events.
• Perform other administrative and operational duties assigned by Management from time to time.

Requirements

• Good communication and customer service skills.
• Computer literate with good knowledge of Microsoft Office and online platforms.
• Able to multitask, work independently, and manage tasks efficiently in a fast-paced environment.
• Responsible, organised, detail-oriented, and willing to learn.
• Experience in e-commerce, online customer service, retail administration, or a related field is an added advantage.

基本薪资： RM2,500 – RM3,000

工作时间： 星期一至星期五，8.00am – 6.00pm

工作地点： Surian Tower, Mutiara Damansara (Petaling Jaya)

交通方便： 公司距离 MRT 站步行仅需几分钟

职位简介

我们正在寻找一名细心、负责的电子商务行政专员（Online Sales Admin），协助处理日常线上销售工作，包括客户咨询、订单处理、平台管理及订单跟进。理想人选需具备良好的沟通能力、熟悉电脑操作，并能在快节奏的环境中同时处理多项工作。

工作职责

• 负责通过 WhatsApp、Facebook、Instagram、TikTok、Shopee、网站在线客服及其他线上平台处理日常客户咨询及订单。
• 向客户提供准确的产品资料、价格、促销活动、库存、付款方式及订单状态等信息。
• 处理线上订单，包括制作销售订单、发票、付款核实及安排发货。
• 与仓库、分店、快递公司及相关部门协调，确保库存分配准确及订单及时完成。
• 跟进订单从确认至送货完成的整个流程，提供物流追踪信息，并专业地处理售后咨询及客户投诉。
• 负责更新及维护各线上销售平台的产品资料、价格、促销活动及库存，并妥善管理客户资料及订单记录。
• 协助准备每日、每周及每月线上销售报告，并为线上销售活动、促销活动、直播、展览及特别销售活动提供行政支援。
• 完成管理层不时安排的其他行政及营运相关工作。

职位要求

• 具备良好的沟通能力及客户服务意识。
• 熟悉电脑操作，并具备 Microsoft Office 及线上平台的基本知识。
• 能够同时处理多项工作，具备独立工作能力，并能在快节奏的工作环境中有效率地完成任务。
• 具责任感、有条理、注重细节，并愿意学习。
• 具备电子商务、线上客户服务、零售行政或相关工作经验者优先。

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person