Responsibilities:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements:
- Candidate must possess at least a SPM, Diploma or Degree
- Required language(s): English and Bahasa
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full training is provided
- Applicant must be willing to work on rotational shifts and off day
- Applicant must be willing to work in Ara Damansara, Selangor
Benefits:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stages of Promotion level : Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP – Internal job program. Opportunity to transfer to other departments (E.g., Finance, Human Resource and etc.)
Job Type: Contract
Pay: From RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Language:
Work Location: In person
Expected Start Date: 06/15/2026