全职 Customer Service Executive 工作, 薪水 up to MYR 3,400, Agensi Pekerjaan Asia Recruit Selangor 公司招聘中 - Ricebowl

Job Requirements:

• Must have minimum SPM.

• Minimum 1 year experience in call center customer service

• Strong communication and interpersonal skills.

• Ability to speak in English and Bahasa Malaysia Fluently.

• Able to work Overtime.

• Must be fully vaccinated with booster.

• Required to work during the hybrid shift, Public holidays & weekends online.

Job Responsibilities:

• Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.

• Follow up and resolve customers complaints and ensure IT is close to satisfaction.

• Work closely with team members and leaders at all times to achieve quality results and productivity.

• Ensure efficient escalation of priority requests/feedback toward an effective resolution.

• Participate in ad hoc projects as required.

• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.

• Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions.

• Any other duties assigned by the team leader.

• Phone allowances
• Shift allowances