全职 Sales Operations Administrator 工作, 薪水 up to MYR 6,500, Nexroar Services Selangor 公司招聘中 - Ricebowl

Key Responsibilities• Develop and maintain strong, long-term relationships with existing APAC customers, manage their existing needs and drive SQL (Sales Qualified Leads) to our Business Development Managers to support expansion of our house accounts

• Provide cover for other regional accounts when required due to sickness or annual leave
• Act as the first line of contact for clients, ensuring seamless communication and timely resolution of issues
• Conduct regular check-ins with clients to understand their needs, challenges, and opportunities, and schedule Customer Success Reviews to ensure ongoing satisfaction and alignment
• Manage client renewals in a timely manner to ensure continuity of support and maintenance and prevent slippage
• Identify and act on opportunities for upselling or cross-selling products and services that align with our clients needs
• Collaborate with Finance and the Client Account Team to ensure smooth onboarding of new clients and expansion of business with existing clients
• Regularly report on client satisfaction, retention, and overall relationship health across the APAC region, providing consolidated reporting to the Global Sales Manager. Contribute to global reporting as required during cross-regional cover periods
• Log all Client interactions in SFDC (*************)
• Analyse client data and trends to develop actionable insights that improve service and client engagement
• Work closely with the sales, marketing, and support teams to ensure alignment in client strategy and service delivery
• Provide internal feedback based on client insights to help shape products, services, and processes
• Provide ad hoc sales support to the Global Sales Manager and CEO as requiredKey Skills• Experience: Proven experience (3+ years) in client relationship management, sales support, ideally in IT, Data Security or Cyber Security. Experience managing accounts across multiple regions or territories is highly desirable
• Strong Communication: Excellent written and verbal communication skills with the ability to build rapport and trust with clients
• Problem Solving: Strong analytical and problem-solving skills, with the ability to address and resolve customer concerns effectively
• Client-Oriented: A client-centric mindset with a focus on delivering exceptional service and experience
• CRM Software: Proficiency with CRM platforms (e.g., Salesforce, HubSpot, etc.) and Microsoft Office SuitePersonal Specification• Previous experience in IT, Data Security or Cyber Security
• Knowledge of client service best practices and industry trends
• Strong negotiation and conflict resolution skills

Pay: RM5,000.00 - RM6,500.00 per month

Work Location: Hybrid remote in Petaling Jaya