Site Supervisor (Operations Lead) 工作, 薪水 up to MYR 6,000, Veridian Cloud Johor 公司招聘中 - Ricebowl

About the role

The Site Supervisor is responsible for day-to-day operations at one checkpoint site and also holds the operations manager responsibilities for the service. You lead the on-site support team and own SLA performance, incident and problem management, and semi-annual preventive maintenance. You are the single point of contact for management, the client, the main contractor and HIKVISION, you lead major incident calls, and you drive continual improvement of ANPR accuracy and reliability.

Key responsibilities

• Own SLA performance at the site and manage SLA breaches from detection through to recovery.
• Review incident trends and prepare the weekly and monthly uptime, incident and SLA reports.
• Escalate risks to Veridian Cloud senior management early.
• Provide technical restoration for HCP, cameras, network, storage and integrations when Level 2 cannot resolve.
• Oversee incident quality in the ITSM platform and escalate to Level 4 specialists or vendors when needed.
• Investigate recurring faults and carry out root cause analysis.
• Record known errors and workarounds, and agree permanent fixes with the vendor and solution architects.
• Plan and approve site-level activities such as camera calibration schedules, firmware updates and accuracy validation, with minimal impact on live lanes.
• Lead the on-site support team, and run the shift roster for 24/7 coverage.
• Lead Major Incident Management calls, including after normal working hours when required.

About you

• Diploma or Degree in Electrical/Electronics Engineering, IT, Computer Science, Telecommunications or a related field.
• Several years of experience managing operations or technical support teams in a 24/7 environment, including leading team leads and engineers.
• Strong ITSM and ITIL knowledge, including incident, major incident, problem and change practices, with ticketing tools such as Freshservice or ServiceNow.
• Strong networking knowledge: TCP/IP, switching, VLANs and troubleshooting.
• Good reporting, stakeholder and vendor management skills, including senior management and client-facing communication.
• Good communication skills in English and Bahasa Malaysia.
• Willing to join major incident calls outside working hours when required.
• Willing to be based at the border checkpoint site.
• Valid driving licence is preferred.

Benefits

• Statutory benefits (EPF, SOCSO, EIS, allowances) and annual performance bonus.
• Training and knowledge transfer from HIKVISION and Veridian Cloud.

Mandatory Requirement

• Candidates who are shortlisted must go through a compulsory background screening via Malaysian E-Vetting system.
• Only candidates who cleared the background screening test will be offered the Employment.

Contact Details:

• Contact: Please Whatsapp your resume to +************* (Ms. Siva) or email *************

Pay: RM5,000.00 - RM6,000.00 per month

Work Location: In person