Process customer orders, coordinate fulfilment and ensure timely delivery through 3PL partners
Support inventory and spare parts management, including forecasting, stock planning and reporting
Coordinate with sales, commercial, technical teams, suppliers, distributors and service partners on orders, pricing, delivery and product-related matters
Monitor delivery and 3PL performance, follow up on outstanding issues and resolve ad hoc delivery problems
Handle spare parts warranty claims, defective product returns and consumable claims
Maintain product, pricing and order information in SAP and other relevant systems
Prepare monthly inventory, sales and performance reports and analyse data to identify issues and improvements
Coordinate import permits, SIRIM certifications and other relevant documentation
Support general customer service, order administration and other supply chain activities as required
Requirements:
Diploma/Degree in Supply Chain, Logistics, Business Administration or related field
Minimum 1 year of relevant experience in customer service, order processing, logistics or supply chain operations
Experience in inventory/parts management, order fulfilment or working with 3PL partners will be an advantage
Proficient in Microsoft Office/Excel; SAP experience is an advantage
Good English communication and interpersonal skills
Organized, detail-oriented and comfortable handling large amounts of data
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
Flexible schedule
Free parking
Application Question(s):
Minimum 1 year of relevant experience in customer service, mainly order processing is MUST, logistics or supply chain operations?
Experience in inventory/parts management, order fulfilment or working with 3PL partners?