Job Summary
We are seeking a friendly and responsible Customer Service Representative to handle enquiries, resolve complaints, process orders, maintain records, and coordinate with internal teams to ensure excellent customer support.
Responsibilities
Respond promptly to customer enquiries to provide accurate information and assistance
Resolve customer complaints professionally to maintain satisfaction and loyalty
Process customer orders efficiently and follow up on requests to ensure timely completion
Maintain accurate and up-to-date customer records for reference and reporting
Coordinate with internal teams to address customer needs and resolve issues collaboratively
Preferred competencies and qualifications
Demonstrate good communication and interpersonal skills to engage effectively with customers
Exhibit a customer-focused and positive attitude to enhance service quality
Work independently and collaboratively within a team to achieve service goals
Apply basic computer skills to manage customer information and order processing
Previous customer service experience is advantageous for handling diverse customer interactions
We regret to inform that only shortlisted candidates will be notified.