#PPPintern (Workforce Capability Development), Jan to Jun 2027 工作, Public Service Division (Singapore) 公司招聘中 - Ricebowl

What The Role Is

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile has necessitated a new approach in how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business.

You will be part of the Service Policy and Leadership team in ServiceSG and will report to the Manager (Service Policy and Leadership).

ServiceSG, a department within PSD, has been set up to champion integrated public service delivery. It works with different agencies across the public service to integrate over 400 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (“LifeSG”), a network of physical service centres at Community Centres and libraries (“Integrated Public Service Centres”) and a central call/contact centre.

In addition to its core function, ServiceSG also plays a key role in the development of service delivery talents in the domain. This is achieved through various workforce development programmes such as Short-term Immersion Programmes (STIP), GIG programmes, Structured Job Rotations (SJR), and Talent Attachment Programmes (TAP). These programmes are designed to provide officers with exposure to different service delivery environments and equip them with the necessary skills and knowledge to excel in their roles.

What You Will Be Working On

• Curating progressive, impactful developmental opportunities to level up the workforce capabilities of the Whole-of-Government Service Delivery function and partnering various stakeholders to implement them
• Supporting the enhancement of Workforce Development Programmes to achieve operations excellence
  
  

The above learning areas will cut across the initiatives below:

Short Term Immersion Programmes (STIPs) and Gigs – Short-term development opportunities for public officers to deepen their competencies. STIPs allow officers to gain insights to other agencies’ work and range from half to three days. Gigs require officers to commit 1-1.5 days/week to other public sector projects while staying on top of their core work.

Talent Attachment Programme (TAP) and Structured Job Rotation (SJR) – Longer-term developmental opportunities that broaden officers’ perspectives and strengthen leadership capabilities through attachments and secondment. TAP develops public officers through attachments of 6 to 12 months in the private sector, while SJR provide developmental secondments to other public agencies, typically lasting 2 to 3 years.

Public Sector Transformation (PST) Awards – A Whole-of-Government (WOG) pinnacle platform that recognise and reward public officers and agencies for excellence in their work and organisational practices. There are a total of 16 award categories and ServiceSG oversees the administration of two Service Delivery awards.

[Specific Job Responsibilities]

Support the administration of career development programmes (STIP, Gig, SJR, TAP), PST Awards within the Service Delivery domain, which includes:

• Reviewing programme workflows and operational processes, leveraging data and automation to enhance efficiency.
• Engaging and coordinating with internal and external stakeholders (such as HR teams, officers, Service Delivery teams and leaders) to ensure the smooth running of the above programmes.
• Administering data repository for the above programmes, ensuring accuracy for reporting and analytics capabilities, contributing to strategic talent management decisions and initiatives.
• Preparing key reports, presentations, and visualisation dashboards to effectively monitor the efficacy of the development programmes and communicate them to stakeholders.
• Planning and generating EDMs (in partnership with PSD Comms) to encourage registrations and curating learning materials for continuous learning.
• Collecting, consolidating, and analysing stakeholder feedback, programmes’ work processes, and data for continuous improvement in programme delivery and workforce development outcomes.
  
  

What We Are Looking For

We are looking for self-motivated individuals who are considering a career in HR and have a dare-to-try attitude to forge ahead to achieve outcomes. If you share our passion in shaping Singapore’s future with a first-class Public Service, we welcome you to join us as a #PPPintern.

Key Competencies Required

An ideal candidate should possess the following:

• Able to commit for the full internship duration period from January 2027 to June 2027, 6 months, full-time. Please indicate your availability in your resume/CV for the team's consideration.
• Dare to work with ambiguity, and propose ways to sense-make, and propose sound solutions for the business.
• Good communication and interpersonal skills (spoken and written), with the ability to work effectively in a team environment.
• Demonstrate care and empathy for our stakeholders and go the extra mile to assist when possible.
• Can take on constructive feedback positively and work on improving self to deliver better outcomes.
• Can contribute to process improvement initiatives using technology and automation.
• Possess analytical and problem-solving skills, with a keen interest in leveraging data analytic tools to drive HR decision-making.