全职 Aftersales Training Manager 工作, 薪水, Proton New Energy Technology Selangor 公司招聘中 - Ricebowl

About PRO-NET

PRO-NET is a wholly owned subsidiary of PROTON, established to drive the growth of New Energy Vehicles (NEV) and shape the future of mobility in Malaysia and beyond.

As the company behind PROTON e.MAS, PRO-NET brings together automotive, technology, digital, retail, aftersales, charging and customer experience capabilities to build a complete new-energy mobility ecosystem.

We are a fast-growing and ambitious organisation driven by innovation, agility and a passion for transforming mobility. Join us and be part of the team shaping the future of automotive and EV in Malaysia.

What You’ll Do

1. Training Strategy & Planning

• Develop annual training plans aligned with Aftersales business objectives and dealer network expansion.
• Establish competency requirements and training priorities for technical and non-technical dealer personnel.
• Manage training resources, programmes and departmental performance.

2. Dealer Competency & Certification

• Develop and manage technician competency programmes from Foundation to Level 4 certification.
• Monitor dealer manpower competency, certification compliance and identified skill gaps.
• Establish competency assessments and development plans to improve dealer technical capabilities.

3. Aftersales Training Development

• Develop structured training programmes for Technicians, Service Advisors and Service Managers.
• Incorporate Warranty processes, service standards and customer-handling competencies into relevant programmes.
• Standardise training materials, assessments and learning outcomes across the dealer network.

4. New Model & Technology Readiness

• Plan and coordinate training for new vehicle models, BEV/PHEV systems and emerging technologies.
• Collaborate with Technical Support, product specialists and relevant factory teams.
• Ensure dealer personnel achieve required competencies before new-model introduction.

5. Market-Driven Training & Improvement

• Identify training needs through technical reports, dealer feedback, field investigations and recurring product issues.
• Develop targeted refresher training and practical coaching programmes.
• Monitor training effectiveness and implement continuous competency improvements.

6. Training Budget Planning & Management

• Develop and manage annual training budgets aligned with business objectives and training requirements, including forecasting costs for programmes, facilities, equipment, materials, external trainers and certification activities.
• Monitor budget utilisation, expenditure and cost-effectiveness, ensuring effective allocation and control of training expenses.
• Identify cost optimization opportunities while maintaining training quality and competency standards.
• Prepare budget proposals, financial justifications and expenditure reports for management approval.

7. Training Governance & Collaboration

• Oversee training schedules, LMS records, certification tracking and performance reporting.
• Manage training coordination, project implementation and external training partnerships.
• Develop collaboration with institutions such as TVET/MARA for certification and talent development.
• Ensure training programmes comply with company standards and competency requirements.

What We’re Looking For

• Bachelor’s Degree in a relevant discipline with at least 8 years of experience, OR Diploma with at least 8 years of relevant experience.
• Proven experience in automotive Aftersales training, dealer network development and technical competency management.
• Strong leadership, communication, presentation and stakeholder management skills.
• Good knowledge of Aftersales operations, dealer service processes and technician certification. BEV/PHEV and high-voltage training exposure is an advantage.
• Able to manage training strategies, programmes, budgets and performance reporting. Proficient in Microsoft Office and LMS, with willingness to travel.