全职 Junior Security Engineer (IAM) 工作, 薪水, Ensign InfoSecurity Selangor 公司招聘中 - Ricebowl

We are seeking a Junior Security Engineer with exposure to Identity and Access Management (IAM) solutions, preferably Okta, to join our 24x7 managed services support team serving financial services and multinational clients. The ideal candidate is eager to learn, hands-on, and able to perform first-level troubleshooting and support for enterprise identity platforms under the guidance of senior engineers.

Key Responsibilities:

• Provide first-level (L1) support and troubleshooting for IAM solutions including Okta (SSO, MFA, Universal Directory, Lifecycle Management) or other IAM platforms.
• Handle user access issues such as login failures, MFA enrolment and reset, account lockouts, password resets, and application access requests.
• Perform initial triage of incidents and service requests, collect logs (e.g., Okta System Log) and relevant information, and escalate to L2 engineers or principal/vendor support when required.
• Monitor IAM platform health, integrations (AD/LDAP agents, SAML/OIDC applications) and alerts, and respond within agreed SLAs.
• Assist in user provisioning and de-provisioning, group and application assignment in line with client access policies.
• Support preventive maintenance activities, health checks, and upgrades under the guidance of senior engineers.
• Communicate with clients to provide ticket updates and status on incidents and requests.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system and knowledge base.
• Work on a 24x7 rotating shift schedule, including weekends and public holidays.

Requirements:

Less than 2 years of experience in IT support, IAM, or cybersecurity operations. Fresh graduates are encouraged to apply.

• Diploma or Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Basic knowledge or hands-on exposure to IAM solutions such as Okta, Microsoft Entra ID (Azure AD), Ping Identity, or similar.
• Basic understanding of identity concepts: SSO, MFA, SAML, OIDC/OAuth, Active Directory/LDAP, and role-based access control.
• Basic understanding of networking (DNS, TCP/IP, HTTP/HTTPS) and Windows/Linux operating systems.
• Ability to perform first-level troubleshooting and follow standard operating procedures and escalation paths.
• Willing and able to work in a 24x7 rotating shift environment.
• Good problem-solving skills, eagerness to learn, and ability to work independently and in a team.
• Good communication skills in English for client-facing interactions.

Preferred Qualifications:

• Okta Certified Professional, Microsoft SC-300 / SC-900, CompTIA Security+, or other relevant certifications.
• Exposure to ticketing systems (e.g., ServiceNow) and working in a managed services or SOC/NOC environment.
• Internship or project experience involving IAM, cybersecurity, or IT support.