全职 CRM application support 工作, 薪水 up to MYR 8,500, Sequóia Selangor 公司招聘中 - Ricebowl

Join BeauteSoft - Empowering the Beauty & Wellness Industry Through Technology

BeauteSoft is a leading CRM and business management solution provider for beauty salons, aesthetic clinics, wellness centres, spas, and healthcare businesses across Southeast Asia. We are looking for a customer-focused and technically inclined CRM Support Executive to help our clients maximize the value of the BeauteSoft platform.

If you enjoy problem-solving, helping customers, and working with software systems, we'd love to hear from you.

Key Responsibilities

Customer Support

• Provide first-line and second-line support for BeauteSoft CRM users via phone, WhatsApp, email, and remote support tools.

• Diagnose and resolve software-related issues efficiently.

• Escalate complex issues to the implementation or development team when necessary.

• Follow up with customers to ensure issues are fully resolved.

System & Functional Support

• Guide customers on best practices and workflow optimization.

Training & Onboarding

• Conduct online and onsite user training sessions.

• Prepare support documentation, user guides, and training materials.

• Assist in new customer onboarding and system rollout activities.

Continuous Improvement on CRM

• Document customer feedback and enhancement requests.

• Work closely with Product, Development, and Implementation teams to improve the customer experience.

• Maintain accurate support records within the ticketing system.

Requirements

Essential

• Diploma or Bachelor's Degree in:

• Information Technology / Computer Science

• Good communication skills in English

• Customer-oriented mindset with a positive attitude.

• Ability to work independently and as part of a team.

Preferred

• 1-3 years of experience in:

• Software support

• CRM support

• Experience with:

• POS systems / CRM software / ERP systems

• SQL databases is essential

• Ability to communicate in Mandarin and/or Bahasa Malaysia is an added advantage.

Fresh Graduates

Fresh graduates with a passion for technology and customer service are encouraged to apply. Training will be provided.

What You'll Learn

This role provides exposure to:

• CRM and Customer Experience Management

• Business Process Automation

• Retail & Beauty Industry Operations

• Data Analysis & Reporting

• Customer Success Management

• Software Implementation & Training

This is an excellent opportunity for candidates looking to build a career in software consulting, business systems, project implementation, or customer success.

Why Join Us?

Career growth opportunities

Professional training and mentorship

Exposure to leading CRM and AI-enabled business solutions

Friendly and collaborative working environment

Performance-based incentives and bonuses

Opportunity to work with beauty, wellness, aesthetic, and healthcare businesses across the region

Apply Now

Interested candidates are invited to submit their updated resume with:

• Current salary

• Expected salary

• Notice period

• Preferred working location

Join us in transforming the beauty and wellness industry through technology.

Pay: RM2,300.00 - RM8,500.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion

Work Location: In person