全职 Front Desk Executive 工作, 薪水 up to MYR 3,500, Metro IVF Selangor 公司招聘中 - Ricebowl

About the role

We are seeking a warm, empathetic, and highly organized Front Desk Executive to join our dedicated Obstetrics & Gynaecology (O&G) team. In this role, you will be the first point of contact for expectant mothers, women seeking specialized care, and their families. Because O&G patients often require a higher level of sensitivity, care, and privacy, we are looking for a professional who can deliver an exceptional, stress-free patient experience while managing efficient clinical administrative workflows.

Key responsibilities

• Greet patients, expectant mothers, and visitors with high empathy; manage registration for antenatal visits, gynecological check-ups, and admissions
• Coordinate and optimize complex schedules for O&G consultants, prenatal scans, ultrasounds, and follow-up consultations
• Maintain high-security digital and physical patient records (EMR), ensuring absolute privacy for sensitive medical histories
• Process payments, manage corporate panel clinic clearances, and assist patients with maternity insurance claims or delivery package billing
• Answer phone calls and emails professionally, addressing patient inquiries regarding maternity packages, doctor availability, and pre-appointment instructions

About you

• Minimum of Sijil Pelajaran Malaysia (SPM), STPM, or a Diploma in Nursing, Healthcare Management, Hospitality, or a related field
• At least 1–2 years of customer service or administrative experience
• Prior experience in an O&G clinic, maternity hospital, or general healthcare facility is highly preferred
• Excellent spoken and written communication in English and Bahasa Malaysia
• Ability to speak Mandarin or other local dialects is a significant advantage
• High emotional intelligence, patience, and a calming demeanor to comfortably assist pregnant patients or individuals experiencing medical anxiety
• Proficient in Microsoft Office and comfortable navigating Clinic Management Systems / Electronic Medical Records (EMR)

Benefits

• Competitive Base Salary + Shift OT allowance
• EPF, SOCSO, and EIS contributions
• Annual Leave, Medical Leave
• Subsidized healthcare benefits for employees
• Comprehensive training on O&G medical terminologies and patient care
• Professional uniform provided

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person