合同工 B- Collection Officer 工作, 薪水 up to MYR 2,000, Agensi Pekerjaan The Supreme HR Advisory Selangor 公司招聘中 - Ricebowl

• good communication skills

• proactive & target driven

• Proficiency in CRM and collections software

• 1–3 years of experience in collections, call centers,

Key Responsibilities

• Proactively contact customers with current and overdue accounts via phone calls, SMS, WhatsApp, and email to follow up on outstanding payments.

• Engage with customers to understand their payment situation and negotiate suitable repayment arrangements in accordance with company credit policies.

• Follow up on promises-to-pay and ensure agreed payment commitments are monitored and fulfilled.

• Maintain accurate and up-to-date records of all collection activities, customer interactions, payment arrangements, and case notes in the system.

• Consistently achieve daily, weekly, and monthly collection targets set by the Collection Team Leader.

• Identify accounts requiring further action and escalate them to the Field & Recovery Team in accordance with established procedures.

• Handle customer enquiries, payment disputes, and complaints professionally while working towards appropriate resolutions.

• Prepare and submit daily collection reports and provide regular updates on collection progress to the Team Leader.

• Ensure all collection activities are conducted professionally and in compliance with PDPA, internal collection policies, procedures, and code of conduct.

• Perform other collection-related duties as assigned by the Collection Team Leader or Management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance