全职 Senior Customer Service Assistant (Indoor Playground at Giant Kota Damansara) 工作, 薪水 up to MYR 2,200, SERI JATI SDN BHD Selangor 公司招聘中 - Ricebowl

Job Description:

1. Customer Service & Guest Experience

• Ensure all customers and children receive a warm, friendly, and professional experience
• Handle customer enquiries, feedback, and complaints efficiently
• Assist customers with admissions, memberships, party bookings, and promotions
• Resolve escalated customer issues professionally and promptly
• Maintain high customer satisfaction and service standards

2. Daily Outlet Operations

• Support the smooth day-to-day operations of the outlet
• Assist with opening and closing procedures
• Ensure counters, play areas, party rooms, and customer areas are well-maintained
• Monitor crowd flow and operational efficiency during peak hours
• Ensure all operational SOPs are followed consistently

3. Team Supervision & Leadership

• Supervise and guide Customer Service Assistants and part-time staff
• Train new staff on customer service standards, SOPs, and safety procedures
• Delegate tasks and ensure duties are completed properly
• Provide support and motivation to the frontline team
• Report staff performance or operational issues to management

4. Child Safety & Cleanliness Monitoring

• Ensure children and guests follow playland safety rules
• Conduct routine safety checks on play equipment and surrounding areas
• Respond quickly to incidents, accidents, or unsafe situations
• Ensure cleanliness and hygiene standards are maintained at all times
• Monitor sanitization of play equipment, toys, and facilities

5. Party & Event Coordination

• Oversee birthday parties and event operations
• Coordinate party schedules, room setup, and customer requests
• Ensure events run smoothly and according to company standards
• Assist the team during peak party sessions and special events

6. Cashiering & Administrative Duties

• Handle cashiering, payment collection, and transaction verification
• Assist with daily sales closing and reconciliation
• Monitor stock levels for operational supplies, socks, merchandise, or snacks
• Prepare basic reports and update operational records when required

7. Sales & Promotion Support

• Promote memberships, packages, promotions, and add-on sales
• Encourage customer retention and repeat visits
• Support marketing campaigns and in-house promotional activities
• Assist in achieving outlet sales targets

8. Compliance & Safety

• Ensure staff follow company SOPs, hygiene policies, and safety regulations
• Escalate operational or safety concerns to management immediately
• Support emergency handling procedures when required

Job Requirement:

• Malaysian citizen
• Possess a Diploma or Bachelor’s Degree in Public Relation, Management, or any Customer Service-related course.
• Have at least 2 years of working experience in Customer Service/Entertainment Industry
• Proficient in oral and written communication skills in English and Bahasa Malaysia
• Strong interpersonal, analytical, problem-solving, and multi-task.
• Excellent in organizational skills, time management and follow-up skills.
• Computer literacy in basic Microsoft Office.
• Well equipped with the computer skills.

Strong team player, self-motivated, driven, and willing to learn.

Job Type: Full-time

Pay: RM1,900.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person