Team Leadership & Operations
- Supervise & Coordinate: Lead, mentor, and monitor the performance of warehouse staff to ensure high productivity and a safe working environment.
- Inbound Management: Oversee the receipt, inspection, and systematic storage of incoming goods, ensuring accuracy in inventory records.
- Outbound Management: Coordinate picking, packing, and dispatch processes to ensure timely and accurate order fulfillment.
- Resource Planning: Manage shift schedules and labor allocation to meet fluctuating operational demands.
Customer & SLA Management
- SLA Compliance: Monitor and manage daily throughput to ensure all warehouse activities align with agreed-upon Service Level Agreements (SLAs).
- Client Relations: Act as the primary point of contact for operational inquiries, ensuring customer requirements and special handling instructions are executed precisely.
- Issue Resolution: Proactively identify bottlenecks or discrepancies and implement corrective actions to prevent SLA breaches.
Quality & Compliance
- Inventory Accuracy: Conduct regular cycle counts and audits to maintain high inventory integrity.
- Health & Safety: Enforce strict adherence to safety protocols (OSHA/local regulations) and housekeeping standards.
- Reporting: Generate daily/weekly performance reports regarding productivity, accuracy, and SLA status for management review.
Pay: RM4,000.00 - RM5,000.00 per month
Work Location: In person