KEY RESPONSIBILITIES
- Provide technical support, implementation, and troubleshooting for IT infrastructure and business solutions.
- Install, configure, maintain, and support servers, networking equipment, firewalls, wireless systems, and related IT infrastructure.
- Support Microsoft technologies, including Windows Server, Active Directory, Microsoft 365, Exchange, SharePoint, Teams, and related cloud services.
- Assist in the deployment, migration, upgrading, and maintenance of customer IT systems and applications.
- Perform network configuration and troubleshooting, including LAN/WAN, VLAN, VPN, Wi-Fi, switching, routing, and firewall environments.
- Conduct system health checks, troubleshooting, preventive maintenance, and technical assessments.
- Assist with cybersecurity solutions, security hardening, vulnerability remediation, patching, backup, and disaster recovery activities.
- Prepare technical documentation, implementation plans, configuration records, reports, diagrams, and handover documents.
- Provide onsite and remote technical support to customers and resolve technical incidents within agreed service requirements.
- Work closely with customers, vendors, project managers, sales teams, and other technical personnel during project implementation and support activities.
- Assist in solution design, product evaluation, proof-of-concept testing, and preparation of technical proposals where required.
- Perform other IT-related duties and technical assignments as required.
SKILLS & REQUIREMENT :
- Degree in IT, Computer Science, Computer Engineering, Networking, or related disciplines.
- Preferably 1–3 years of experience in IT infrastructure, system integration, networking, Microsoft technologies, cloud services, or technical support.
- Candidates should possess good troubleshooting and communication skills with hands-on knowledge of servers, networks, firewalls, Microsoft 365, virtualization, backup, and cybersecurity solutions.
- Relevant IT certifications will be an added advantage.
- Fresh graduates with strong technical knowledge and a willingness to learn may also be considered.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
Experience:
- IT support: 1 year (Preferred)
Work Location: In person