全职 Customer Relationship Management Executive 工作, 薪水 up to MYR 2,700, Ultrack Technology Selangor 公司招聘中 - Ricebowl

Job Description

• Manage and maintain client accounts, including generating daily, weekly, and monthly reports.
• Act as the primary point of contact for clients, residents, vendors, contractors, and stakeholders, handling inquiries, complaints, and operational matters via phone, email, and meetings.
• Coordinate and resolve customer issues, including defect reporting, payment discrepancies, invoice reconciliation, system issues, and service-related concerns.
• Prepare, review, and manage business proposals, quotations, pitch decks, official correspondence, and project documentation.
• Monitor and follow up on outstanding issues with internal departments, including Finance, IoT, Development, Operations, and external stakeholders to ensure timely resolution.
• Conduct User Acceptance Testing (UAT), prepare reports, and coordinate with developers to resolve system defects and improve functionality.
• Generate, analyze, and maintain transaction records, payment reports, bank reconciliation data, and financial summaries.
• Assist in billing processes, payment collection, deposit tracking, and follow-up of outstanding payments.
• Liaise with contractors, site management, developers, and technical teams to resolve operational and technical issues, including device maintenance, repairs, and system performance.
• Provide customer support, onboarding assistance, training materials, FAQs, and user guides to enhance customer experience and product adoption.
• Organize, schedule, and coordinate meetings, events, programs, site visits, and project-related activities.
• Maintain accurate records of customer interactions, transactions, inquiries, complaints, and actions taken.
• Support project management activities by monitoring project progress, preparing updates, and coordinating with consultants and stakeholders.
• Conduct pricing analysis and prepare quotations for new projects, additional features, and service enhancements.
• Promote company products, services, and solutions while identifying opportunities for business growth and client engagement.
• Represent the organization professionally when communicating with customers, government agencies, business partners, and other external parties.
• Perform day-to-day administrative duties, including maintaining records, processing documents, and managing client information.
• Demonstrate strong communication, presentation, negotiation, and interpersonal skills in dealing with clients and stakeholders.
• Utilize Microsoft Office, Google Workspace, and other business applications effectively to support operational and project requirements.
• Undertake additional duties and special projects assigned by management from time to time.

Requirements

• Strong communication and interpersonal skills.
• Ability to prepare business proposals, quotations, and presentation materials.
• Knowledge of customer service, sales, and marketing principles.
• Strong organizational, multitasking, and problem-solving abilities.
• Proficient in Microsoft Office and Google Workspace.
• Ability to work independently and collaboratively in a fast-paced environment.
• Possess a valid driving license and be willing to travel for site visits, meetings, and project-related activities when required.

Benefits:

• Performance and attendance allowance
• Free lunch meal on Friday
• Laptop provided
• Company car for travel (work related)
• Training provided
• Fun environment
• Free flow of coffee and snacks
• Increment
• Working days ( Monday to Friday)

Job Type: Full-time

Pay: RM1,800.00 - RM2,700.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Meal provided

Work Location: In person