About the role
We are looking for enthusiastic early-career IT Technical Support professionals with a strong foundation in the Korean language and a passion for technology. This role offers an exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands-on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem-solving skills.
Key Responsibilities:
- Assist senior engineers in troubleshooting and resolving network incidents for Korean -speaking end-customers, under guidance.
- Document technical issues and resolutions clearly and concisely in both English and Korean.
- Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.
- Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.
What We Are Looking For:
- Bachelor’s degree in Linguistics, Computer Science, or a related field.
- 6 months to 1 year of working experience in networking or related IT support roles (e.g., service desk/support, IT helpdesk, or network support).
- Near-native fluency in Korean (written and spoken). Language certifications such as TOPIK 8
- Good English communication skills (written and verbal).
- High level of curiosity and eagerness to learn.
Pay: RM5,000.00 - RM6,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Work Location: In person