全职 Service Manager 工作, 薪水, Maclean Services Selangor 公司招聘中 - Ricebowl

Company Description Maclean Services Sdn Bhd is a facilities expert with over 40 years of experience in the cleaning industry, providing high-quality, comprehensive, and customizable cleaning solutions to commercial, industrial, and residential properties. The company focuses on thorough cleaning and sanitisation services to help protect the health and well-being of its clients and communities. From the first consultation, Maclean delivers effective, innovative, and made-to-order solutions tailored to each client’s needs. The organization places strong emphasis on its people, recognizing employees as its most valuable asset in consistently delivering excellent service. Maclean is committed to creating a holistic work environment that supports growth, collaboration, and continuous improvement.

Responsibilities:

Service Delivery Management

• Plans, coordinate and supervise cleaning operations to meet client expectations
• Develops and implement service schedules, ensuring timely and efficient delivery
• Addresses and resolves operational challenges promptly
• Champions good documentation and record keeping practice
• Prepares required reports based on the prescribed timelines

Client Relationship Management

• Partners with the client and acts as the primary point of contact addressing inquiries, complaints and feedback
• Conducts regular client meetings to review service performance and satisfaction
• Customizes service solutions based on client needs and feedback

Team Leadership and Supervision

• Recruits and manage the team, nurture leadership and ensure the adherence to company and client’s policies and procedures
• Conducts on-the-job and other relevant trainings for the team
• Monitors staff performance, providing coaching and performance evaluations
• Assists in managing accommodation and transport for the team
• Oversees the well-being of the team and conducts investigative interviews when required
• Ensures adequate staffing levels for all cleaning operations

Quality Control

• Conducts site inspections to verify service quality and compliance with health and safety standards
• Addresses and rectify service deficiencies proactively

Financial and Resource Management

• Assists in preparing budgets for cleaning operations, managing costs effectively
• Ensures proper use and maintenance of cleaning equipment and supplies
• Monitors inventory levels, placing orders as necessary to prevent shortages

Compliance and Health & Safety

• Ensures all cleaning activities comply with relevant legal, safety and environmental regulations
• Provides training and enforce safety protocols to minimize risks

Requirements:

• Diploma or Degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration, or related disciplines
• Certification in facilities management and/or safety officer qualification is advantageous
• Knowledge of Environmental, Health, and Safety (EHS) regulations in facilities management, particularly in cleaning services
• 5 to 7 years of working experience as a Service Officer or its equivalent, preferably gained from cleaning or service industry
• Familiar with external façade maintenance
• Excellent interpersonal and communication skills with high level of proficiency in verbal and written English and Bahasa Malaysia
• A team player with the ability to lead a team and work across all levels
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Possesses project management skills
• Good analytical skills, result oriented, innovative, organized, detailed and committed to deadlines
• Effective client relationship management and ability to work collaboratively yet independently in a fast-paced environment