全职 E-Commerce Executive 工作, 薪水 up to MYR 2,800, HYLEEN SDN BHD Selangor 公司招聘中 - Ricebowl

Job Description: E-Commerce Executive

Department: E-Commerce / Marketing

Job Summary

The E-Commerce Executive is responsible for managing and growing the company’s online sales channels, including the company website, online marketplaces, and live commerce platforms.

This role oversees day-to-day e-commerce operations, product listings, online campaigns, live host management, inventory coordination, order fulfilment, customer experience, and sales performance.

The ideal candidate is organised, detail-oriented, commercially driven, and comfortable working in a fast-paced fashion and retail environment.

Key Responsibilities1. E-Commerce Platform Management

• Manage and maintain the company’s e-commerce platforms, including the company website and online marketplaces.
• Update product listings, descriptions, pricing, images, variations, stock availability, and promotional information.
• Ensure all product information is accurate and consistent across platforms.

2. Online Sales & Campaign Management

• Plan and execute online promotions, product launches, flash sales, payday campaigns, double-date campaigns, festive campaigns, and other e-commerce activities.
• Set up vouchers, discount codes, bundles, free shipping promotions, and campaign mechanics.
• Coordinate with the Marketing and Creative teams for campaign banners, product visuals, copywriting, and promotional materials.
• Monitor campaign performance and recommend improvements to increase sales and conversion.

3. Live Host & Live Commerce Management

• Manage and coordinate the company’s Live Hosts for platforms such as TikTok Shop, Shopee Live, and other relevant live commerce channels.
• Prepare and manage weekly and monthly live streaming schedules.
• Ensure sufficient Live Host coverage for normal days, campaign periods, product launches, and peak sales periods.

4. Marketplace Management

• Manage the brand’s marketplace accounts, including Shopee, Lazada, TikTok Shop, and other relevant platforms.
• Participate in marketplace campaigns and promotional opportunities.
• Monitor platform ratings, seller performance, penalties, cancellations, response rates, and fulfilment performance.

5. Order & Fulfilment Coordination

• Monitor daily online orders and ensure orders are processed within the required timeline.
• Coordinate with the Warehouse/Fulfilment team regarding packing, shipping, cancellations, exchanges, and returns.
• Monitor delayed, failed, or problematic orders and ensure appropriate follow-up.

6. Customer Experience

• Work closely with the Customer Service team to resolve e-commerce-related enquiries and issues.
• Monitor customer reviews, ratings, feedback, and common complaints.
• Ensure promotions, product information, and campaign mechanics are communicated clearly to customers.

Requirements

• Diploma or Bachelor’s Degree in Marketing, Business, E-Commerce, Mass Communication, or a related field.
• 1–3 years of experience in e-commerce, digital retail, marketplace management, live commerce, or a related role is preferred.
• Experience managing platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar e-commerce platforms is an advantage.
• Experience coordinating Live Hosts or managing Live Commerce activities is an added advantage.
• Good knowledge of Microsoft Excel and Google Sheets.
• Strong attention to detail and organisational skills.
• Comfortable working with sales data and preparing reports.
• Good communication, leadership, and coordination skills.
• Able to manage Live Hosts, multiple campaigns, and deadlines simultaneously.
• Proactive, responsible, and able to work independently.
• Interest or experience in fashion, retail, or lifestyle brands is an added advantage.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Dental insurance
• Free parking
• Gym membership
• Maternity leave
• Parental leave

Work Location: In person