Duties & Responsibilities
- Provide first-level support to doctors, nurses, and hospital staff for the Electronic Medical Record (EMR) system.
- Support the implementation and integration of the EMR with medical devices and other healthcare systems, such as vital sign monitors and ECG machines.
- Troubleshoot EMR issues and provide on-site and remote application support.
- Work closely with system vendors to resolve technical and application-related issues.
- Ensure the EMR system is available, reliable, and functioning properly.
- Understand departmental workflows and prepare simple user guides and documentation.
- Work with users to understand requirements for system changes, updates, and reports.
- Identify opportunities to improve hospital processes through automation and system enhancements.
- Conduct EMR training and guide staff on effective system usage and best practices.
- Ensure patient and hospital information is handled securely and confidentially in accordance with relevant policies and regulations.
- Meet department and helpdesk KPIs by providing timely and effective support.
- Assist with other IT, EMR, and system-related projects or tasks as assigned by management.
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
Work Location: In person