全职 Regional Account Director 工作, 薪水, ATW Technology Selangor 公司招聘中 - Ricebowl

To establish individual work objectives and implement action plans in line with the annual sales, customer acceptance, and collection targets for the Semiconductor business in the Americas and South Asia regions, thereby contributing to the achievement of the Overseas Sales & Service Center’s annual objectives.

The position is responsible for developing and maintaining overseas customer relationships in the semiconductor industry across the Americas and South Asia, driving project progress, conducting commercial negotiations, facilitating customer acceptance, and managing payment collections. The role also involves coordinating internal resources to ensure the successful execution and delivery of overseas business projects.

Sales Target Achievement

Achieve individual annual sales targets in accordance with departmental and team objectives. Gather market and project intelligence within the overseas semiconductor industry, conduct regular customer visits, and monitor project progress at wafer fabrication plants, assembly and test facilities, equipment manufacturers, materials suppliers, and other relevant customers. Develop sales strategies based on collected intelligence and continuously review and refine these strategies in response to changing market conditions and project developments.

Customer Acceptance Target Achievement

Achieve individual annual customer acceptance targets in line with departmental and team objectives. Monitor customer acceptance milestones in accordance with contractual requirements and make advance preparations to facilitate timely acceptance. Conduct regular customer follow-ups to understand actual on-site operating conditions and address customer concerns and challenges through appropriate action plans to expedite the acceptance process.

Payment Collection Target Achievement

Achieve individual annual payment collection targets in line with departmental and team objectives. Communicate with overseas customers in advance regarding contractual payment milestones, regularly update account statements, and follow up on customers’ payment schedules. Develop and implement appropriate recovery strategies to collect overdue payments.

Production Planning and Delivery Coordination

Coordinate internal production schedules with customers’ actual requirements. Regularly monitor production plans and maintain close communication with overseas customers to adjust delivery arrangements according to their actual production and commissioning schedules. Track the availability and progress of production materials, particularly long-lead-time items, to ensure that project delivery schedules meet customer requirements.

Customer Relationship Management and On-Site Issue Resolution

Conduct regular visits to overseas customers to maintain strong relationships and stay informed of key personnel changes within customer organizations. Identify and understand on-site issues, coordinate with Engineering and R&D teams to facilitate timely resolution, and assess customers’ operational needs to develop effective solutions. Strengthen customer satisfaction and long-term business relationships through proactive follow-up and support.

Customer Feedback and Dispute Resolution

Maintain regular communication with overseas customers to understand their requirements, feedback, concerns, and disputes arising during business development and project execution. Coordinate with relevant internal departments to investigate issues, identify root causes, and clarify production or capacity-related constraints where applicable. Act as the key liaison between customers and internal teams to develop mutually acceptable solutions and ensure smooth business operations and project execution.

Knowledge and Skills

Knowledge

• Basic understanding of the semiconductor industry value chain, including wafer fabrication, semiconductor assembly and testing, equipment, materials, and components.
• Familiarity with major semiconductor customer segments, including foundries, integrated device manufacturers (IDMs), outsourced semiconductor assembly and test providers (OSATs), equipment manufacturers, and materials suppliers.
• Understanding of customer procurement processes and product qualification and validation procedures.

Skills

• Strong cross-functional and cross-cultural communication and coordination skills.
• Ability to effectively coordinate between customers and internal teams, including Production Planning, Engineering, R&D, and Supply Chain.
• Strong customer relationship management, negotiation, problem-solving, and project coordination capabilities.

Other Requirements

• Willingness to undertake frequent and extended overseas business trips.