Job Responsibilities
- Handle incoming calls and customer enquiries professionally, providing timely assistance and information regarding motor insurance products and services.
- Assist customers in understanding available motor insurance plans, coverage, policy terms, and related procedures to meet their needs.
- Prepare, process, and maintain insurance-related documents accurately, ensuring proper filing, record-keeping, and compliance with company procedures.
- Perform general administrative duties, including data entry, document preparation, filing, correspondence, and database updates.
- Assist with month-end closing activities and provide administrative support to the Administration and Accounts departments when required.
- Coordinate with internal departments, insurance companies, and customers to ensure smooth processing of insurance matters and efficient daily operations.
- Follow up on outstanding insurance-related matters and ensure customer requests and enquiries are addressed promptly.
- Maintain accurate customer records and ensure all relevant documents are properly organized and updated.
- Perform other duties and responsibilities as assigned by Management or the immediate supervisor from time to time.
Job Requirements & Qualifications
- Possess a Diploma or Bachelor's Degree in Insurance, Business Administration, Finance, or a related field.
- Preferably have 1–2 years of relevant working experience in the insurance industry, particularly in customer service or insurance administration.
- Fresh graduates are welcome to apply.
- Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.
- Strong organizational and multitasking skills, with good attention to detail and accuracy.
- Good communication and interpersonal skills, with a strong customer-service mindset.
- Responsible, self-motivated, and able to work independently as well as collaboratively within a team.
- Able to work effectively in a fast-paced environment and manage multiple tasks and priorities.
- Willing to work Wednesday to Sunday and be based at Quayside Mall, Kota Kemuning, Selangor.
Working Hours
Wednesday – Sunday: 10:00 AM – 8:00 PM
Pay: RM1,700.00 - RM2,200.00 per month
Work Location: In person