Company Description Prudential BSN Takaful Berhad (PruBSN) is Malaysia’s leading family takaful operator, recognized for its customer-centric approach, innovative solutions, and strong technological capabilities. The company offers a supportive work environment that helps team members find meaning in their work while delivering outstanding performance for customers, shareholders, and communities. PruBSN invests heavily in robust talent development through in-house training, public programs, workshops, and seminars. The organization emphasizes leadership development, performance-based rewards, and open employee engagement, supported by a firm commitment to diversity and inclusion. Individuals interested in building a long-term career in takaful and financial services are encouraged to explore opportunities with PruBSN.
Role Description The Takaful Consultant is a full-time, on-site role based in Kuantan, responsible for providing takaful advisory and protection solutions to individual and corporate clients. Day-to-day activities include identifying customer needs, explaining takaful concepts and product features, preparing proposals, and guiding clients through the enrollment and servicing process. The role involves maintaining strong client relationships through regular follow-ups, policy reviews, and ongoing customer support. The Takaful Consultant will collaborate with branch and support teams to ensure service quality, compliance with regulatory and company standards, and achievement of sales and service targets. This position also includes participating in training, briefings, and community or outreach activities to build awareness of PruBSN’s offerings.
Qualifications
- Strong communication and interpersonal skills to engage diverse customers, build trust, and explain takaful solutions clearly.
- Customer service and relationship management skills to deliver high-quality support and maintain long-term client relationships.
- Sales and negotiation skills, with the ability to identify customer needs, present suitable solutions, and meet performance targets.
- Basic financial literacy and understanding of takaful or insurance principles, with willingness to learn and stay updated on products and regulations.
- Ability to work proactively, manage time effectively, and handle multiple client requests in a structured manner.