全职 Technical Executive (Automotive) 工作, 薪水 up to MYR 3,500, Volt Auto Malaysia Selangor 公司招聘中 - Ricebowl

Key Responsibilities

Technical Support & Dealer Assistance

• Provide technical assistance and guidance to dealer technicians for vehicle diagnosis, repair, and troubleshooting.
• Support dealers in resolving complex technical issues related to vehicle systems, components, and performance.
• Analyze technical cases and recommend appropriate corrective actions.
• Escalate critical or unresolved issues to the Technical & Warranty Manager and principal headquarters where necessary.
• Ensure dealers comply with principal repair procedures and technical standards.

Technical Case Management

• Manage and monitor technical inquiries raised by dealers through technical support systems.
• Maintain accurate technical case records and ensure timely closure.
• Track recurring technical issues and provide reports and recommendations.

Technical Documentation & Communication

• Disseminate technical bulletins, service circulars, recall instructions, and repair procedures to dealer networks.
• Ensure dealers implement technical updates and corrective actions effectively.
• Assist in translating technical information into practical dealer-level guidance.

Product Quality Monitoring

• Monitor vehicle technical issues, trends, and field failures reported by dealers.
• Support root cause analysis and corrective actions in collaboration with principal and internal teams.
• Assist in product quality improvement initiatives.

Dealer Network Support & Development

• Conduct dealer technical visits, audits, and evaluations to ensure compliance with technical standards.
• Support dealer technical competency development.
• Assist Technical Trainer in identifying dealer training needs.

Warranty & Technical Coordination

• Support the Warranty team on technical validation and investigation of warranty claims.
• Provide technical input for warranty claim approval and rejection.
• Assist in identifying abnormal warranty trends.

Reporting & Administration

• Prepare technical reports, case analysis, and dealer performance reports.
• Maintain technical records, documentation, and support logs.
• Support implementation of principal technical policies and procedures.

Job Requirements

Qualification

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or equivalent.

Experience

• Minimum 2–4 years of experience in automotive technical support, workshop, or service environment.
• Experience with automotive principal, distributor, or dealership is preferred.
• Experience supporting dealer network is an advantage.

Technical Skills

• Strong automotive diagnostic and troubleshooting skills.
• Knowledge of vehicle systems (engine, transmission, electrical, electronic systems).
• Familiarity with diagnostic tools and service manuals.
• Understanding of automotive warranty processes is an advantage.

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work with dealers and cross-functional teams.
• Good reporting and documentation skills.
• Able to travel for dealer visits when required.

Personal Attributes

• Detail-oriented and technically competent
• Customer-focused mindset
• Proactive and responsible
• Strong teamwork and coordination ability
• Ability to work under pressure

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person