全职 Customer Service Executive 工作, 薪水, CEVA Logistics Selangor 公司招聘中 - Ricebowl

Join CEVA Logistics and be part of our global supply chain journey!

CEVA Logistics provides global supply chain solutions to connect people, products and providers around the world. With our presence in more than 170 countries and a team of over 110,000 employees, we are proud to be one of the world's leading logistics providers.

We believe our people are the key to our success. Join our team and be part of a dynamic environment where you can grow, develop and make a meaningful impact.

About the Role:

We are looking for a proactive and customer-focused Customer Service Executive. In this role, you will be responsible for managing day-to-day transport operations, coordinating transport bookings, monitoring shipments and ensuring effective communication with customers and supply chain partners.

You will play an important role in ensuring smooth logistics operations, maintaining shipment visibility and delivering excellent customer service while meeting agreed service levels.

Key Responsibilities:

• Manage daily transport operations, including customer transport requests, bookings and shipment coordination.
• Act as the primary point of contact for customers, transport providers, suppliers and other supply chain stakeholders.
• Coordinate shipment collections and deliveries with origin and destination teams.
• Monitor and track shipments to ensure timely execution and accurate milestone updates.
• Maintain shipment visibility and ensure operational data is accurate and up to date.
• Handle customer enquiries, operational exceptions, incidents and service disruptions.
• Investigate shipment discrepancies, conduct root cause analysis and support corrective actions.
• Coordinate with carriers and transport service providers to obtain quotations and ensure smooth operations.
• Monitor service provider performance and support KPI reporting and operational reviews.
• Identify opportunities for process improvements and enhanced customer service.

Requirements & Qualifications:

• Certificate, Diploma or Degree in Supply Chain, Logistics, Transportation, Business Administration or an equivalent qualification.
• Minimum 2 years of experience in transport management, freight forwarding or a logistics-related environment.
• Experience in customer service or logistics operations.
• Exposure to international logistics operations.
• Understanding of supply chain management and logistics processes.
• Knowledge of airfreight operations and transport coordination.
• Proficient in Microsoft Office applications.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent written and spoken English.
• Customer-focused, organized and able to work independently.
• Willingness to work on a 24/7 rotational shift basis.

Added Advantage:

• Experience in a 4PL or Control Tower environment.
• Exposure to Aerospace logistics, AOG or time-critical shipments.
• Familiarity with transportation management systems and KPI reporting.

Why Join CEVA Logistics?

• Be part of a globally recognized logistics organization.
• Gain exposure to international supply chain operations.
• Work in a dynamic and collaborative environment.
• Develop your professional knowledge and career in the logistics industry.

Ready to Take the Next Step?

If you are passionate about customer service, logistics operations and supply chain management, we would love to hear from you!