全职 Plant IT Field Services Technician 工作, 薪水, Astreya Selangor 公司招聘中 - Ricebowl

About the role

We are looking for an IT generalist to be the onsite technical presence for a group of manufacturing plants. You will be the first set of hands and eyes on everything from a user’s workstation to a server rack, a label printer on the line, or an RFID reader at the dock door.

What you’ll do

• Onsite support and break-fix
• Diagnose and resolve issues across plant IT: workstations, desktops, laptops, mobile devices, printers, basic network connectivity, and site servers and storage.
• Perform smart-hands work for remote teams: hardware checks and swaps, component replacement, cabling, reboots, and guided troubleshooting.
• Support site-specific technology within the approved scope, including IoT devices and sensors,
• RFID encoders, AV systems, time clocks, and kiosks.
• Carry out routine OS-level tasks on Windows 10/11, Windows Server 2019/2022, and Ubuntu
• (installs, patching, service restarts, log collection) using runbooks or with remote guidance.
• Watch monitoring alerts and site health indicators, do first-level triage, and hand off to the right team with clear findings.

Escalation and incident response

• Work high pressure incidents with a structured approach: stabilize, gather facts, isolate the likely cause, and communicate what you know and don’t know.
• Escalate early and cleanly to infrastructure teams, vendors, and OEMs, with a clear summary of
• symptoms, steps taken, and business impact.
• Provide hands-on assistance for backup, high-availability, and disaster recovery activities,
• including DR exercises and real recovery events, under the direction of the owning teams.

Site knowledge and lifecycle

• Keep site playbooks, key contacts, CMDB records, inventories, and diagrams accurate so anyone supporting the plant can act quickly.
• Handle asset lifecycle work: deployments, moves, replacements, decommissioning, and disposal coordination.
• Rack, stack, install, and relocate physical equipment, including lifting devices up to 40 lbs.
• Take part in maintenance windows, planned shutdowns, power outages, audits, and site infrastructure projects.
• Spot recurring issues and risks, and bring forward practical recommendations to fix root causes rather than symptoms.

Partnership and communication

• Serve as the primary onsite IT contact for plant staff, linking business users, infrastructure teams, and vendors.
• Translate technical status into plain language for plant leaders and operators, and set honest expectations on timing.
• Coordinate vendor and OEM visits, repairs, and installations onsite.
• Build working relationships with plant contacts and support local planning, while respecting that plant leadership owns business decisions.
• Travel to other plants in the region for support, projects, and coverage as needed.

What we’re looking for

Required

• 3+ years of hands-on IT support experience in an onsite, field, or deskside role.
• Working knowledge across a broad IT environment: end-user devices and endpoint management, Windows Server, basic Linux, printers, hardware break-fix, and basic network troubleshooting (IP addressing, DNS, DHCP, switch ports, cabling).
• Comfort working with data center or server-room hardware: racking, cabling, swapping drives and components, and following vendor procedures.
• A structured, engineering-minded approach to problem solving: forming hypotheses, testing them one at a time, and documenting what you find.
• Sound judgment about the limits of your own knowledge, and the habit of escalating at the right time instead of guessing.
• Clear written and verbal communication, including the ability to stay composed and keep
• stakeholders informed during an outage.
• Ability to lift up to 40 lbs, work on a plant floor following safety and PPE requirements, and travel regularly to regional sites.
• Availability for occasional after-hours maintenance windows and urgent incidents.

Nice to have

• Experience supporting manufacturing, warehouse, or other industrial environments.
• Familiarity with plant operations or operational technology (OT), such as process or control systems, HMIs, or industrial networks.
• Exposure to IoT, RFID, AV, or kiosk technologies.
• Experience with ITSM and CMDB tools (e.g., ServiceNow) and ITIL practices.
• Certifications such as CompTIA A+, Network+, or Server+, or comparable vendor certifications.