全职 Customer Service Executive 工作, 薪水 up to MYR 3,000, Straat-X Selangor 公司招聘中 - Ricebowl

Successful Customer Service Executives (CSE) are those that are hardworking, creative and energetic. A strong CSE has the ability to multi-task and works well in a team environment. Customer Service Executives are responsible for responding to all inbound chat, phone calls and email/chat inquiries in a mature and professional manner.

Job Information:

• Hybrid Work Arrangements (2 days Office, 3 Days WFH)
• Live Chat & Outbound Calls
• 8-hour shift per day, 2 off days per week.
• Salary from RM2,800 – RM3,000
• Performance Incentives (KPI) and Medical Benefits.

As the Customer Service Executives, we need you to...

Live Chat Support

• Answer incoming chats promptly and professionally, delivering excellent customer service.
• Manage multiple customer chats simultaneously via the company's live chat platform.
• Provide real-time support for website visitors, products, services and account information.
• Troubleshoot and resolve customer issues, escalating complex cases to supervisors or relevant departments when necessary.
• Maintain a professional, friendly tone while aligning written communications with the company's brand voice.

Outbound Calls

• Conduct proactive follow-up calls for service feedback or pending issue resolutions.
• Execute targeted outreach campaigns for customer retention, win-back initiatives, and satisfaction surveys.
• Adhere to approved scripts, quality standards, and customer data privacy regulations during all outbound communications.

Perform any other duties as deemed necessary within the scope of a Customer Care Executive.

To become the Customer Service Executive, you should meet these requirements…

• Language Proficiency: Fluent in Bahasa Malaysia and English (written and spoken)
• Minimum SPM/Certificate qualification
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Applicants must be willing to work in Petaling Jaya area.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Team player – a readiness to work as part of a team and support colleagues.
• Ability to multi-task and good time-management skills.
• Ability to follow instructions and work independently.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Availability to join?
• Current employment notice period?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Bahasa Malaysia (Required)

Work Location: Hybrid remote in Petaling Jaya