Role Overview:
We are seeking a seasoned, hands-on Chief Baker to lead technical excellence and capability development across our bakery operations. This role focuses on developing retail bakers’ skills through training, coaching, and mentoring to ensure consistent production of high-quality breads and viennoiserie across all outlets.
You will oversee quality assurance standards, ensure proper handling of central kitchen semi-finished products, and drive product innovation and technical development for our breads and viennoiserie portfolio, including the enhancement of our Danish pastry range. Working closely with Production and Operations teams, you will develop scalable recipes and processes to improve efficiency while maintaining premium product quality.
Key Job Responsibilities
1. Outlet Baker Capability Development & Training
- Technical Capability Building: Lead technical training and capability development for retail bakers to improve baking skills and consistency across all outlets.
- Structured Coaching & Mentorship: Provide hands-on coaching on bakery techniques, dough handling, proofing, and baking standards.
- Sensory Mastery & Dough Science: Train teams on product quality standards, sensory evaluation, and troubleshooting techniques.
2. Retail Quality Governance & Semi-Finished Asset Control
- Quality Benchmarking: Establish product quality standards for raw dough, proofed products, and finished goods across all outlets.
- Operational Auditing: Conduct regular outlet audits to ensure compliance with dough handling, temperature control, and baking procedures.
- Central Kitchen Asset Safeguarding: Develop guidelines and audit processes for central kitchen semi-finished products to maintain product integrity.
- Root-Cause Troubleshooting: Identify and resolve technical issues while providing improvements through training and process adjustments.
3. Central Kitchen R&D – Breads & Viennoiserie
- Danish Range Elevation (Immediate Priority): Lead the enhancement and development of the Danish pastry portfolio, improving techniques, product quality, appearance, and shelf-life.
- Artisan Product Innovation: Drive product innovation for breads and viennoiserie, developing recipes that balance premium quality with commercial feasibility.
- Technical Documentation: Maintain accurate recipes, production standards, and retail finishing guidelines.
4. Compliance, Food Safety & Operational Governance
- Regulatory & Halal Compliance: Ensure all central kitchen R&D protocols and retail kitchen handling procedures adhere strictly to local food safety regulations, hygiene codes, and Halal certification requirements.
Job Requirements
1. Experience & Qualification
- 8–10+ years of professional baking experience with 3–5 years in a senior leadership role.
- Experience managing bakery operations across central kitchens and multiple retail outlets.
- Relevant baking qualification or equivalent hands-on expertise.
2. Technical Expertise
- Strong knowledge of bread, viennoiserie, dough science, recipe development, and production scaling.
- Experience in maintaining product quality, consistency, and commercial bakery standards.
3. Leadership & Quality Management
- Proven ability to train, coach, and develop bakery teams.
- Experience in SOP development, quality audits, and process improvement.
- Valid Food Handling Certificate and Typhoid vaccination.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
Application Question(s):
- How much notice are you required to give your current employer?
- How many years' experience do you have as a baker?
- What's your expected monthly basic salary?
Work Location: In person