全职 Operations Assistant Manager 工作, 薪水 up to MYR 7,000, SnT Global Logistics Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Job Summary

To oversee and manage daily omnichannel fulfilment operations, ensuring efficient order processing, inventory accuracy, manpower utilization and timely fulfilment across multiple sales channels. The role is responsible for driving operational excellence, improving productivity, maintaining service levels and ensuring seamless coordination between warehouse operations, customer service, transportation and other relevant departments.

Key Responsibilities

A. Omnichannel Fulfilment Operations

• Oversee end-to-end fulfilment operations covering B2B, B2C, e-commerce, marketplace and retail distribution channels.
• Manage daily inbound, put-away, replenishment, picking, packing, sorting, staging and outbound activities.
• Ensure orders are processed accurately and dispatched within the agreed service-level agreements (SLA).
• Monitor order fulfilment performance, backlog and shipment status across multiple sales channels.
• Ensure smooth coordination between warehouse operations and transportation teams for timely deliveries.
• Manage peak season operations, promotional campaigns and high-volume order fulfilment requirements.

B. Warehouse & Inventory Management

• Oversee inventory control, stock accuracy and warehouse space utilisation.
• Ensure proper stock allocation, storage, replenishment and inventory movement.
• Monitor cycle counts, stock takes and inventory discrepancies.
• Investigate inventory variances, stock losses and operational issues, implementing corrective actions.
• Ensure proper utilisation of Warehouse Management Systems (WMS) and other operational systems.

C. Manpower & Resource Planning

• Plan and manage manpower requirements based on operational volume and business demands.
• Monitor workforce productivity, attendance, overtime and manpower utilisation.
• Lead, coach and develop Supervisors, Assistant Supervisors and Warehouse Team Leaders.
• Ensure sufficient manpower, equipment and operational resources are available to support daily operations.
• Identify training needs and develop team capabilities to improve operational performance.

D. Performance & KPI Management

• Establish, monitor and achieve operational KPIs and performance targets.
• Monitor key metrics such as:
• Order fulfilment accuracy.
• On-time order processing and dispatch.
• Picking and packing productivity.
• Inventory accuracy.
• Order backlog and turnaround time.
• Labour productivity and cost per order.
• Customer complaints and operational errors.
• Prepare and present daily, weekly and monthly operational performance reports.
• Identify operational gaps and implement continuous improvement initiatives.

E. Customer & Stakeholder Management

• Work closely with Customer Service, Transport, IT, Inventory Control and Business Development teams.
• Coordinate with clients to understand operational requirements and service expectations.
• Handle operational escalations, customer complaints and fulfilment issues.
• Ensure service delivery meets agreed customer SLAs and contractual requirements.
• Support new client onboarding, operational implementation and business expansion projects.

F. Process Improvement & Compliance

• Review existing operational processes and implement improvements to enhance efficiency.
• Drive automation, digitalisation and technology adoption within fulfilment operations.
• Ensure compliance with company SOPs, operational policies, safety standards and regulatory requirements.
• Maintain warehouse housekeeping, 5S and workplace safety standards.
• Conduct regular operational reviews, risk assessments and process audits.

Job Requirements

• Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• Minimum 5–7 years of experience in warehouse or logistics operations, preferably within a 3PL or omnichannel fulfilment environment.
• At least 2–3 years of experience in a managerial or leadership position.
• Strong understanding of B2B, B2C, e-commerce and retail fulfilment operations.
• Good knowledge of Warehouse Management Systems (WMS), inventory management and order management systems (OMS).
• Experience managing large warehouse teams and high-volume fulfilment operations.
• Strong analytical, problem-solving and decision-making skills.
• Good communication, leadership and stakeholder management abilities.
• Proficient in Microsoft Excel and operational reporting.
• Able to work under pressure and manage operational demands during peak seasons.

5. Key Competencies

• Strategic and operational leadership
• Omnichannel fulfilment management
• Warehouse and inventory management
• Manpower and resource planning
• Budget and cost control
• Data analysis and reporting
• Continuous improvement and problem-solving
• Customer and stakeholder management
• Decision-making and accountability

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person