全职 Customer Consultant Centre 工作, 薪水 up to MYR 2,500, Lumarix Energy Sdn. Bhd Selangor 公司招聘中 - Ricebowl

Summary

The Customer Centre Consultant is responsible for handling inbound and outbound customer calls / chats providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming and outgoing calls / chats in a professional and courteous manner.
• Respond to customer inquiries, complaints, and requests efficiently.
• Provide accurate information about products, services, and company policies.
• Document and update customer interactions in the ticketing system.
• Escalate unresolved issues to the appropriate department or supervisor.
• Meet performance metrics such as call handling time, customer satisfaction, and quality assurance standards.
• Maintain confidentiality of customer information.
• Perform any other ad-hoc tasks as assigned by the management.

Requirements

• Candidate must hold at least a Diploma with more than 1 year of working experiences or Bachelor's Degree.
• Good command of spoken and written English and Bahasa Malaysia (additional languages an advantage).
• Basic computer literacy and familiarity with ticketing systems.
• Ability to work in rotating shifts, including weekends and public holidays

Job Type: Full-time

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 2 years (Required)

Location:

• Cyberjaya (Required)

Work Location: In person