全职 Operation Executive 工作, 薪水, J&C Pacific Selangor 公司招聘中 - Ricebowl

Position: Operations Executive

Reports to: Operations Manager

Overview

We’re looking for an organised and proactive individual who enjoys helping customers, coordinating tasks, and keeping things running smoothly. You’ll support merchants with inquiries, assist with terminal and TV box setup, and coordinate inventory, deliveries, and daily operational activities.

Gain hands-on experience in customer support, equipment operations, and logistics coordination.

Key Responsibilities

• Respond to merchant and customer inquiries, complaints, and technical issues via phone, WhatsApp, and email.
• Troubleshoot issues and escalate complex cases to the relevant team.
• Monitor GiftsMart campaign submissions and assist with related inquiries.
• Configure and set up terminals and TV boxes for new outlets and replacements.
• Request and follow up on terminal credentials to ensure timely deployment.
• Report TV and TV box issues and update tracking records promptly.
• Coordinate with technicians on installations, replacements, troubleshooting, and maintenance.
• Inspect returned or faulty equipment and maintain accurate inventory records, terminal master files, and job sheets.
• Prepare Delivery Orders (DOs), coordinate deliveries and collections, and assist with loading and unloading when required.
• Maintain call reports, operational documentation, filing systems, and office supplies.
• Share after-hours, weekend, and public holiday support duties with the team on a rotating schedule.
• Support daily operations, administrative tasks, and other related duties as assigned.

Requirements

• Fresh graduate or candidate with relevant experience in customer service or operations.
• Organised, detail-oriented, and proactive.
• Good communication skills and a willingness to learn.
• Proficient in Microsoft Excel and Word for daily reporting and documentation.
• Positive attitude, adaptable, and able to manage multiple tasks.
• Willing to participate in the team’s rotating support schedule.
• Interest in customer service, technical support, or operations coordination.
• Experience with inventory tracking and logistics arrangements.
• Basic knowledge of terminal or TV box setup and troubleshooting.
• A curious mindset and initiative to learn by doing.

Qualifications

• Minimum Diploma or Degree in Business Administration, Operations Management, Information Technology, or a related field.
• Fresh graduates are encouraged to apply.
• Training provided.