1. Sales & Customer Order Administration
- Assist in receiving and processing customer Purchase Orders (POs).
- Check basic PO information such as customer name, part number, quantity, price, delivery date and required documents.
- Assist in preparing Sales Orders, Order Acknowledgements and other sales-related documents.
- Enter and update customer orders accurately in the ERP system.
- Maintain proper records of customer orders and related documents.
- Highlight discrepancies or missing information to the Customer Service Executive/Manager.
2. Customer Service Support
- Assist the Customer Service team in handling customer enquiries and requests.
- Prepare information and documents required for customer responses.
- Follow up internally on order status, delivery dates and outstanding actions.
- Assist in preparing customer updates based on information provided by the relevant departments.
- Maintain records of customer communications and follow-up actions.
3. Sales Administration
- Assist the Sales/Business Development and Customer Service teams with sales administration.
- Prepare and maintain quotation, PO, Sales Order and delivery records.
- Assist in preparing quotation documents and customer-related information.
- Maintain an organized filing system for customer and sales documents.
- Assist with monthly sales and customer service reports.
4. Documentation Control
- Prepare, scan, file and distribute customer and sales documents.
- Maintain proper electronic and hardcopy filing.
- Ensure documents are easily retrievable when required.
- Assist in maintaining records for customer audits and internal requirements.
5. General Customer Service Administration
- Assist in preparing customer meeting materials and reports.
- Assist with customer visits, meetings and business review preparation when required.
- Support Customer Service activities, projects and process improvements.
- Perform other administrative duties assigned by the Customer Service Manager or superior.
Pay: From RM800.00 per month
Education:
- Diploma/Advanced Diploma (Required)
Location:
Work Location: In person