全职 Retail Operations Manager 工作, 薪水 up to MYR 6,000, Durianbb International WP Kuala Lumpur 公司招聘中 - Ricebowl

Requirements

• Diploma or Degree in Retail Management, Business Administration, Management, or a related field.

• 3–5 years of retail operations experience, with at least 1–2 years in a supervisory or management position.

• Strong leadership and people-management skills.

• Good knowledge of retail sales, inventory, merchandising, and store operations.

• Strong communication, problem-solving, and organisational skills.

• Customer-oriented with a strong commercial mindset.

• Proficient in Microsoft Office and retail/POS systems.

• Able to work flexible hours, weekends, and public holidays when required.

• Salary :Up to RM6k + commission

Preferred Skills

• Sales target and KPI management

• Staff scheduling and workforce planning

• Inventory and stock control

• Visual merchandising

• Customer relationship management

• Cash and POS management

• Staff coaching and training

• Reporting and data analysis

• Problem-solving and decision-making

Personal Attributes

• Strong leadership and accountability

• Hands-on and operationally driven

• Customer-focused

• Commercially minded

• Proactive and solution-oriented

• Reliable and organised

• Able to work under pressure

• Strong interpersonal and communication skills

Job Summary

The Retail Shop Operations Manager is responsible for overseeing the day-to-day operations of the retail shop (DBB World, Lot 10, Central Market), ensuring smooth business performance, excellent customer service, effective staff management, and achievement of sales and profitability targets.

The role requires strong leadership, operational discipline, commercial awareness, and the ability to manage people, inventory, customer experience, and shop performance effectively.

Key Responsibilities

1. Store Operations

• Oversee daily retail shop operations and ensure the outlet operates efficiently and professionally.

• Ensure compliance with company policies, procedures, safety standards, and retail operating guidelines.

• Maintain high standards of shop cleanliness, presentation, merchandising, and customer experience.

• Monitor opening and closing procedures, cash handling, POS operations, and daily reporting.

• Identify operational issues and implement timely solutions.

1. Sales & Business Performance

• Drive achievement of daily, monthly, and annual sales targets.

• Monitor sales performance, conversion rates, average transaction value, and other key performance indicators (KPIs).

• Develop and implement initiatives to improve sales and profitability.

• Monitor promotions, campaigns, and product performance.

• Analyse sales trends and provide regular performance reports and recommendations to management.

1. Staff Management

• Lead, motivate, coach, and develop the retail team.

• Prepare staff schedules and ensure adequate manpower coverage.

• Monitor staff attendance, punctuality, productivity, and performance.

• Conduct training and ensure employees have adequate product and customer-service knowledge.

• Handle staff discipline and performance issues in accordance with company policies.

• Foster a positive, professional, and customer-focused working environment.

1. Inventory Management

• Monitor stock levels, stock movement, replenishment, and product availability.

• Ensure proper receiving, storage, display, and handling of merchandise.

• Conduct and monitor regular stock counts and investigate discrepancies.

• Minimise stock loss, damage, expiry, and shrinkage.

• Coordinate with purchasing, warehouse, and suppliers where required.

1. Customer Service

• Ensure customers receive excellent service and a positive shopping experience.

• Handle customer feedback, complaints, and service recovery professionally.

• Monitor customer satisfaction and identify opportunities for improvement.

• Ensure staff consistently follow company customer-service standards.

1. Visual Merchandising & Shop Presentation

• Ensure products are displayed according to company merchandising guidelines.

• Maintain attractive, organised, and commercially effective product displays.

• Ensure promotional materials, pricing, signage, and displays are accurate and up to date.

• Coordinate with the relevant teams for seasonal and promotional campaigns.

1. Administration & Compliance

• Maintain accurate daily operational and sales records.

• Prepare outlet reports, staff reports, stock reports, and other management reports as required.

• Ensure proper cash reconciliation and banking procedures.

• Monitor operating expenses and control unnecessary costs.

• Ensure compliance with relevant regulations, company policies, health and safety requirements, and audit standards.

• Training and development opportunities.
• Medical benefits.