- Own and influence IT operations across multiple international markets
- Lead high-impact transformation, and technology modernization initiatives
About Our Client
Our client is a well-established financial services organization with a growing international footprint and a strong commitment to technology excellence. Operating across multiple markets, the organization continues to invest heavily in digital transformation, operational resilience, governance, and customer-centric innovation.
Job Description
- Lead incident, problem, and change management processes to maintain operational excellence
- Drive service governance, operational reporting, and continuous improvement initiatives
- Ensure compliance with audit, risk, and regulatory requirements
- Oversee infrastructure health, disaster recovery readiness, and business continuity planning
- Manage vendor relationships, contractual obligations, and SLA adherence
- Deliver regulatory, upgrade, and transformation projects while managing scope, timelines, costs, and risks
- Facilitate seamless transition of projects into BAU operations
- Monitor technology budgets and identify opportunities for cost optimization
- Act as the key bridge between business stakeholders, technology teams, and external vendors across multiple countries
The Successful Applicant
A Successful IT Delivery & Operations Lead Should Have
- Over 10 years of IT experience, preferably within banking/ financial services or insurance environments
- Proven experience owning and managing BAU operations, including service availability, incident management, and operational governance
- Strong understanding of IT service management, and operational best practices
- Experience managing audits, regulatory compliance, risk controls, and governance processes
- Demonstrated success in vendor and stakeholder management across complex enterprise environments
- Exposure to core banking platforms or other business-critical systems
- Strong communication skills with the ability to engage regional business and technology stakeholders
- Experience managing technology delivery initiatives alongside operational responsibilities
What's on Offer
- Competitive salary ranging from MYR 168000 to MYR 216000 annually
- Opportunity to lead regional IT operations within a large-scale enterprise environment
- Exposure to international stakeholders and cross-border technology initiatives
- Involvement in business-critical transformation, regulatory, and modernization projects
- Attractive remuneration package and long-term career growth opportunities
Apply now and be part of a team that plays a critical role in delivering resilient, secure, and high-performing technology services across international markets.
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