全职 Customer Service 工作, 薪水 up to MYR 1,800, KLINIK PERGIGIAN DR FATAIN Pahang 公司招聘中 - Ricebowl

Key Responsibilities

• Manage and interact with patients through various communication channels such as phone calls, email, WhatsApp, Google Pages, and social media (Facebook, Instagram, TikTok, etc).
• Provide accurate, clear, and complete information using the appropriate methods and tools.
• Schedule patient appointments based on the Doctor’s availability in the DA system.
• Ensure excellent service standards by responding promptly and efficiently to all patient inquiries.
• Handle patient feedback and complaints professionally, providing suitable solutions and follow-ups to ensure full resolution and satisfaction.
• Escalate issues to the appropriate internal teams or Doctors when required and monitor progress until resolved.
• Maintain positive communication, adhere to company SOPs, and contribute ideas for service improvement.
• Take proactive steps to engage, attract, and retain patients through personalised communication and follow-up.
• Conduct WhatsApp blasts to collect and analyse feedback from patients and send birthday wishes according to their birth dates.
• Follow up with patients from marketing events or promotions to encourage continued engagement.
• Support and assist Dental Surgery Assistants (DSA) when necessary.
• Provide feedback or training to DSA on patient care following the S.N.O.W principle (Seamless, Near to perfection, Obsession, Worthwhile).
• Record and maintain accurate patient interaction data, feedback, and suggestions in Excel format.
• Prepare and submit monthly patient service reports before the 3rd of each month.
• Suggest improvements and provide recommendations to management for better customer satisfaction and experience.

Requirements / Qualifications

• Minimum SPM / Diploma in Business Administration, Marketing, Communications, or related field.
• At least 1 year of experience in Customer Service, Reception, or related roles (experience in dental or healthcare industry is an added advantage).
• Excellent communication skills in Bahasa Malaysia and English (both written and spoken).
• Friendly, empathetic, and patient personality with a strong sense of responsibility.
• Able to multitask, manage time effectively, and work under minimal supervision.
• Proficient in using Microsoft Office (Excel, Word) and familiar with social media platforms.
• Willing to learn and grow in a dynamic and customer-focused environment.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

• Maternity leave
• Parental leave
• Professional development

Work Location: In person