全职 Human Resources Operations Specialist 工作, 薪水, Gateway Search Selangor 公司招聘中 - Ricebowl

This role is based in Selangor, Malaysia, and serves as the HR operations hub for

the entire Global Business. While physically located in Malaysia, the scope

of responsibility is global: the Specialist will drive the implementation, rollout, and

ongoing administration of the SAP SuccessFactors (SF) HR system for the Global

Business entities, and own end-to-end core HR operations — onboarding, transfer,

movement, and offboarding — for employees across all regions. This requires a

working knowledge of a solid common-sense understanding of labor and statutory

requirements across other countries and regions where we operate. The primary

communication and collaboration partners are regional stakeholders worldwide and

HQ China.

Duties/Responsibilities

SuccessFactors System Implementation & Operations

- Serve as the key HR representative for the Global Business SuccessFactors

implementation project: support blueprinting, requirement gathering, global-and-

local localization design, data migration, UAT (User Acceptance Testing), go-live

preparation, and post-go-live stabilization;

- Coordinate between HQ China HR IT/project team, regional HR stakeholders across

all Global Business regions, and SF implementation consultants to ensure the

solution meets both global standards and the statutory and business requirements

of the various countries/regions where we operate;

- Support employee data migration, cleansing, and validation between legacy

systems and SuccessFactors;

- Act as the first-level system administrator after go-live: role/permission

Core HR Operations (Employee Lifecycle — Global Scope)

- Own end-to-end HR operations for Global Business employees across all regions,

including onboarding, probation confirmation, internal transfer, promotion,

secondment/assignment support, and offboarding/resignation processes;

- Prepare, process, and maintain employment contracts, HR letters, and

documentation in accordance with company policies and the statutory requirements

of the relevant country/region, leveraging in-country HR vendors and local partners

as needed;

- Administer and track statutory benefits and compliance matters in coordination

with payroll and external vendors across regions (e.g., Malaysia's EPF, SOCSO, EIS,

HRD Corp; plus a working knowledge of comparable statutory schemes in other

operating countries);

- Support immigration/visa-related administration for expatriates, international

assignees, and foreign hires across regions, in partnership with the Global Mobility

team and local immigration partners;

- Maintain accurate and up-to-date employee records and HR data, ensuring data

privacy compliance and audit readiness;

- Handle routine employee inquiries and ER matters with professionalism, escalating

complex cases appropriately;

- Support HR policy localization and employee communications across regions,

contributing to a consistent employee experience throughout the Global Business;

- Perform other related duties as assigned.

Required Skills/Abilities

- Bachelor degree or above in Human Resources, Business Administration, or a

related field;

- 3–5 years of HR operations or HRIS experience, preferably in multinational

companies (MNCs) or regional/shared-services environments covering multiple

countries;

- Hands-on HRIS implementation or administration experience is required; SAP

SuccessFactors (especially Employee Central) is strongly preferred, and solid

experience with Workday or an equivalent global HRIS will also be considered;

- Experience working in or with global organizations, with the ability to collaborate

effectively across time zones, cultures, and with regional stakeholders worldwide

and HQ China;

- Strong knowledge of Malaysian labor law and statutory HR practices (Employment

Act 1955, EPF, SOCSO, EIS, HRD Corp, PDPA), plus a working common-sense

understanding of labor and statutory requirements in other countries/regions where

the Global Business operates;

- Familiarity with employment pass / work permit and cross-border mobility

processes is a plus;

- Strong data mindset: proficient in Excel and comfortable with reporting, data

migration, and system testing;

- Excellent written and spoken English; Mandarin is an advantage for collaboration

with HQ China;

- High learning agility, detail-oriented, responsible and resilient, with the ability to

work independently in a fast-growing global setup;

- Strong stakeholder management and service orientation, able to balance global

standards with multi-country execution realities.