全职 Technical Support Engineer (Networking) 工作, 薪水 up to MYR 5,300, Global Lancesoft Selangor 公司招聘中 - Ricebowl

* Bachelor’s degree in Computer Science, Information Technology, or related field.

- Mandarin is Mandatory

* Basic knowledge of Virtualization, Operating Systems, Networking, and troubleshooting.

* Strong analytical and problem-solving skills

* Good communication skills and ability to support customers effectively

* Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.

* Diagnose and resolve software, hardware, networking, and application issues using remote support tools.

* Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.

* Document technical procedures, troubleshooting steps, and case resolutions in the support system.

* Perform root cause analysis and escalate software bugs or product improvement requests to engineering teams.

* Participate in labs, simulations, and product beta testing initiatives to support product improvements.

* Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.

* Collaborate with product development and engineering teams for complex technical troubleshooting.

* Stay updated on backup technologies, product updates, and compliance requirements.

• Medical Insurance
• EPF
• EIS
• SOCSO
• HRDF