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Job Requirements (JR)

Education

• Minimum SPM, STPM, Diploma, or equivalent.

• Diploma or Degree in Sales, Marketing, Business Administration, Communications, or a related field is an advantage.

Experience

• Minimum 1–2 years of experience in telemarketing, telesales, customer service, sales, or related roles.

• Fresh graduates with strong communication and sales ability may also be considered.

• Experience in the automotive, dealership, retail, telecommunications, insurance, banking, or related industries is an advantage.

Technical & Sales Skills

• Good telephone communication and customer engagement skills.

• Strong lead generation and follow-up skills.

• Basic understanding of sales processes and customer conversion.

• Comfortable making a high volume of outbound calls.

• Able to handle customer objections professionally.

• Good knowledge of Microsoft Office, WhatsApp, CRM, or customer management systems.

• Able to maintain accurate customer and sales records.

Personal Competencies

• Target-oriented and results-driven.

• Proactive and confident when approaching customers.

• Positive attitude with good energy and enthusiasm.

• Excellent communication and interpersonal skills.

• Patient and able to handle rejection professionally.

• Strong follow-up discipline and persistence.

• Good listening and questioning skills.

• Able to work independently as well as with the Sales Team.

• Good time management and organisational skills.

• Responsible, disciplined, and punctual.

• Able to work under pressure and meet monthly targets.

Language Requirements

• Good command of Bahasa Malaysia and English.

• Mandarin is an added advantage, particularly for communicating with Mandarin-speaking customers.

Working Environment

• Willing to work according to the company’s working schedule, including weekends or roadshow activities when required.

• Comfortable working in a target-driven automotive sales environment.

Job Description (JD)

Position Overview

The Telemarketing Executive is responsible for generating sales leads and appointments through outbound calls, following up with potential customers, and supporting the Sales Team in achieving monthly vehicle sales targets. The role requires proactive customer engagement, effective communication, systematic follow-up, and accurate maintenance of customer records.

Key Responsibilities

• Make outbound calls to prospective and existing customers to introduce Jetour vehicle models, promotions, campaigns, and sales offers.

• Follow up promptly with leads generated from digital marketing, walk-ins, roadshows, online enquiries, social media, and other sources.

• Qualify leads by identifying customers’ vehicle preferences, budget, financing needs, purchase timeline, and other requirements.

• Generate qualified leads and arrange appointments for Sales Advisors.

• Follow up with customers after showroom visits, test drives, quotations, and sales consultations.

• Maintain regular follow-up with potential customers until the lead is converted, lost, or closed.

• Provide customers with accurate and basic information regarding vehicle models, specifications, promotions, financing, and test-drive arrangements.

• Coordinate with Sales Advisors to ensure smooth handover and follow-up of qualified leads.

• Maintain accurate customer information, call records, lead status, appointment records, and follow-up activities in the CRM or company system.

• Achieve assigned daily and monthly call, lead generation, appointment, and sales support targets.

• Conduct customer follow-ups through telephone calls, WhatsApp, SMS, or other approved communication channels.

• Remind customers of appointments, test drives, promotional events, and showroom activities.

• Reactivate old, inactive, or lost leads where appropriate.

• Gather customer feedback and identify customer concerns or objections.

• Handle customer enquiries professionally and escalate complex issues to the Sales Manager or relevant department.

• Participate in roadshows, campaigns, launches, and other sales or marketing activities when required.

• Prepare daily and monthly telemarketing activity reports.

• Monitor lead conversion performance and identify opportunities for improvement.

• Follow company sales procedures, customer service standards, and telemarketing guidelines.

• Protect customer information and maintain confidentiality in accordance with company policies.

• Perform any other duties assigned by the Sales Manager or management.

Key Performance Indicators (KPI)

• Number of outbound calls made

• Number of customers successfully contacted

• Number of qualified leads generated

• Number of showroom appointments arranged

• Test-drive appointments generated

• Appointment show-up rate

• Lead follow-up completion rate

• Lead-to-appointment conversion rate

• Lead-to-sales conversion rate

• Monthly sales contribution

• Customer response and service quality

• Accuracy of CRM/customer records

• Timeliness of daily and monthly reporting

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS