全职 Teams - Network Voice Specialist 工作, 薪水, Wolfspeed Perak 公司招聘中 - Ricebowl

• This job descript should be for someone with 5+ years of experience. Add this information and industry information for a similar role. Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
• Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
• Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
• Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
• Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
• Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
• Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
• Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.

Job Requirement

• 5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support.

• Hands-on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration.
• Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management.
• Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network-related voice issues.
• Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management.
• Strong communication, documentation, stakeholder management, and cross-functional collaboration skills.