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全职 Life Sciences - Application - Specialist 工作, 薪水, Biomed Global Selangor 公司招聘中 - Ricebowl

Life Sciences - Application - Specialist

Biomed Global

全职

Petaling Jaya, Selangor

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工作地点

  • Petaling Jaya Selangor Malaysia

职位描述

岗位职责

Technical Support and Customer Engagement

  • Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products.
  • Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.

Training and Workshops

  • Conduct product installations, refresher trainings, and user support sessions for customers.
  • Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency.
  • Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.

Sales and Marketing Support

  • Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
  • Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
  • Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies.
  • Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.

Compliance and Quality Assurance

  • Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
  • Uphold company policies, safety standards, and ethical business practices during all customer interactions.
  • Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.

Reporting and Documentation

  • Prepare and submit weekly activity reports to the supervisor.
  • Maintain accurate records of customer interactions, product installations, and technical issue resolutions.

General and Ad Hoc Duties

  • Perform other related duties and assignments as assigned by the Director or immediate superior.

Requirements

  • B.Sc., M.Sc., or Ph.D. degree in Biomedical Science, Molecular Biology, Genetics, or a related field within the life sciences.
  • Knowledgeable with broad experience in molecular biology techniques and applications such as Real-Time PCR (qPCR), next-generation sequencing (NGS), Sanger sequencing, or microarray.
  • Working experience in laboratory environment, preferably in research institution with a minimum of three years of application support or training in life sciences field are required.
  • Demonstrate a solid understanding of contemporary research methodologies and laboratory protocols.
  • Experience in emerging bioinformatics tools, public databases, and troubleshooting sample-to-result issues is an added advantage.
  • Good interpersonal and customer service skills.
  • Effective communication skills, both orally and in writing.
  • Strong analytical mind and troubleshooting skills.
  • Independent, responsible, and well-organised with the ability to manage multiple tasks.
  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
  • Proactive in continuous learning and keeping abreast of technological advances.
  • Possess own transport and willing to travel; allowance is given accordingly.

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